East New York Eyecare

In April 2023, I visited New York Eye Care for an eye test and to order new glasses. While I appreciated an opportunity to also try contact lenses, my overall experience turned into a frustrating ordeal. Below are the key issues that led me to not recommend this establishment: They need to change in the following areas. Lack of Communication: Despite placing my glasses order in April with a promised 10-day delivery timeframe, the lack of communication regarding the status of my order was disheartening. Despite making two follow-up calls in May, no updates were provided, and a promise to get a call from the supervisor never materialized, leaving me uninformed and concerned. Misleading Information: In June, when I reached out again, I was surprised to learn that my glasses were still not ready due to an alleged missing downpayment. No mention of a downpayment was made during my initial visit or previous follow-up call, but I reluctantly paid a $20 down payment, feeling unsure if my glasses would ever arrive. Additionally, my inquiry about contact lenses was met with an unhelpful response, leaving me feeling dissatisfied. Delayed Order Processing: Despite my initial request in April, my glasses order was only processed in June after the downpayment was made. The promised additional 10-day delivery time frame had already been missed, and to date, my glasses were still not ready as of August 5th, which reflects poorly on the company's efficiency. Unsympathetic Customer Service: Upon requesting to speak with a supervisor to discuss compensation for the inconvenience caused, I encountered an uncooperative attitude from Miss Joanne, who identified herself as the owner. My legitimate concerns were dismissed as mere "arguing," and her lack of interest in hearing my concerns and patience was evident. I was told " You ONLY paid $20 downpayment and ONLY ordered your glasses in June now you want a discount! I don't have time to argue with customers!" Missing Communication Attempts: Despite claims that a representative had reached out to me regarding my glasses, since June I received no calls, texts, or voicemails from the company about my order, adding further frustration to the experience. Uninformed about Discounts: In an attempt to quell my request for a discount the owner stated that my glasses were already discounted, yet I was never informed of any such discount during the ordering process. This lack of transparency left me feeling uncertain about the pricing. Lack of Transparency: Despite the company's mistakes and my extended wait, I was offered only a meager $10 discount, which failed to acknowledge the inconvenience I endured. Poor Customer Service Skills: While one staff member demonstrated professionalism and friendliness throughout the past four months, the other female representative lacked essential customer service skills multiple times, and the approach taken by the owner made the overall experience even more unpleasant. In conclusion, New York Eye Care's lack of communication, misinformation, delayed order processing, and unhelpful customer service make it an establishment I cannot recommend. Transparent communication about deposit requirements and a more empathetic approach toward customers who face inconveniences are crucial for fostering trust and ensuring customer satisfaction. I do not recommend them.

I've been a customer at East New York Eye Care for several years now and I must say, I have never left unsatisfied. The workers there are friendly, accommodating, and always willing to please the customer. The doctor (Dr. Sin) is friendly, supportive, and explains what he is doing. I have never got the feeling that I'm being rushed or not cared for. I would also like to highlight the workers Daniel and Manuel. They are awesome and genuinely sweet. If you need eye services, you should definitely consider and use their services.

My experience at this visionary care facility was amazing. From the friendly, polite, and fun staff. To the eye doctor quick and informative analysis of my Vision. To the professional personnel on the counter , determining my pupil distance. Overall awesome experience. Positive atmosphere. Also able to receive eye glasses on the same day!!. . Highly recommend for your eye care needs. Thank you so much.

Love that they can put any frames you bring in your prescription lens.

This company has to be a joke . Soon as you come in they take your info have you fill out multiple forms then tell you pick out glasses before even taking a test because as they say it's free . Now 4 weeks later no glasses nothing reporting them to my insurance cause ain't not way . Then I called and the woman put me on hold to never return and then they won't answer now i'm filing a complaint with my insurance and getting another dr to do me and my son eye exam this place is a joke a complete joke

Me living out here for 12 yrs had to get my eyes checked out . It was super fast and the workers we're very nice and friendly .. even the doctor was cool .. only thing I can say is the Lil old lady wanted me to purchase designers which were all almost 400.00, I just need reading glasses so I passed and luckily found a really nice frame that looks designer even the doctor thought it was mistake and had to check them out that's how nice they are .. over all I give them a 10 from my experience..

I really enjoy coming here! It is always very pleasant and a pleasure to be seen by the Doctor at this location. He takes his time and shares his knowledge with you about your progression. The front desk personnel are always helpful. Thank you!

Since today was my first time getting my exam at this place, I was not sure how it was going to turn out. However, I met two employees who are very friendly, thus generating a friendly environment. The Dr. Sunny is very funny and helped me through my eye exam and he is very determine to meet customer need which gives this place a A+ in my books. Since it was my first time, I do not know if this review will be helpful to newcomers but East New York Eyecare is definitely better than Shades of Brooklyn if you prefer friendly service over disrespectful workers at Shades.