Eyepic Flatbush Eye Care

I recently visited Eyepic Flatbush Eyecare and had an excellent experience! The young lady at the front desk was super friendly & attentive from start to finish. The tech & the doctor was very knowledgeable and made me feel well cared for. The office was very clean & modern. I highly recommend this office to anyone in need of eye care.

The customer service needs improvement - after pre registration via text I traveled all the way to the office for them to advise me that it would be a $175 out of pocket cost. With the numerous text sent to me to pre registration prior to arriving I should have been notified that as well, instead of wasting my time to travel all the way there!

Excellent experience! The staff was welcoming, the doctor was thorough, and I felt very comfortable during my appointment. Everything was explained clearly, and I left confident about my eye health. Highly recommend! It was all polite and gentle!

My visit to Eyepic was excellent. The staff were professional, kind, and attentive, and the service was both clear and efficient. The warm atmosphere made me feel comfortable throughout. I highly recommend Eyepic for quality eye care.

I wish I had seen the comments before going myself, but like many others have commented, I found the staff to be rude and also to lack integrity. First I come in, no smile or warm greeting. She offers to show me glasses I'd have to pay for, then drops me with a box to go through once I say I want the ones where I won't have additional out of pocket fees. She ignores me until I'm done, like I've seen someone else mention in a review. But the real kicker is that she tells me I have to pay $120 for lenses ALONE -- despite not requesting any special add ons to them. I asked about why it was that much and she said "that's just the copay with your insurance". Once I get home I realize that my insurance says I only have to pay $20 as a copay and more for add ons but I hadn't requested any. So the next morning I call and ask her to explain the cost to me and she's being unclear, unspecific and dodgy and tells me to just call my insurance because they're not overcharging me. Only after I called the insurance and after they called her because they were also confused by the amount was she willing to explain why she added the feature that made it cost so much. Like why wouldn't you just tell me this in the first place when I asked? When I asked originally, she was saying it's the cost of "materials". I was like what materials -- she said the frame and things -- I was like you just said the frames were a separate cost and totally covered by my insurance. And she was like talk to your insurance we're not over charging you. After all the attitude I got PLUS the fact I was told I could get the glasses back in two or three weeks, I just requested my money back. Even in that process I didn't like their attitude. All that to say -- I only tried this place because it's closer to my new apartment but I went back to my usual place, City Center Optical, further up Flatbush and would absolutely recommend that to anyone looking for glasses. They're kind! Even gave recommendations as I'm trying to choose a pair. Engaging. Fair. AND they didn't even take my insurance and charged me $80 for the frames AND lenses. $40 LESS than these people who did actually take my insurance. PLUS they only take four days to have them ready. This place said two to three weeks.

Friendly and knowledgeable staff. Fairly quick service. What more can I ask for?

Terrible customer service. First Lady doesn't even speak to customers. The receptionist can be very standoffish. They love to gaslight customers. I went to another optician and they confirmed the glasses doesn't have the feature I paid for. Buy your glasses anywhere else. Don't end up stuck with a useless pair of glasses.

Denys, was very helpful when I had to choose my glasses. Customer service was great!!