General Vision Express

I've been coming here for as long as I can remember and in recent years it's very clear to me that the sales women behind the counter are doing some form of scamming. They use intimidation tactics to get you to spend more money and if that doesn't work they'll just downright scam you. I specifically remember requesting to not do the contacts exam because I was only coming in for glasses and I still had plenty of contacts left. Yet somehow there's an exam fee that they claim I'm responsible for. They've refused to give me my prescriptions until I pay the balance which is very illegal and will be reported to the FTC. This comes after I had to wait a whole month for my glasses because the woman in the front ordered the wrong color and refused to admit her mistake. I don't think the doctor is at fault because I've have nothing but positive experiences with him but the ladies at the front need to be retrained on customer service.

This was the worst eye doctor I have ever been to. None of the workers are friendly. I even called before hand to see if they would be able to help me with my prescriptions, just for them to tell me they don't do prescriptions for hard contacts. Minus the fact I had to wait 25 minutes to use the restroom to put my contacts back in, because one of the workers wanted to blow up the bathroom while there being only ONE bathroom. You can only imagine how literally digusted I was, I didn't want to even put my contacts in after. All I wanted was a new prescription for my contacts yet the Dr decided I should try new lenses and gave me trial lenses and said he would call me whenever they arrived. My visit was October 2025, we're in 2026. If you actually care about your vision and want great service, I definitely recommend to go anywhere else, DO NOT go here. I ended up paying for a service and never even got my contacts. Such a joke of a business and company!

I was genuinely surprised by how good the service was. I'd previously had a bad experience with Optical Express, so I went in expecting something similar. I asked Vision Express to fit new lenses into glasses I already owned, using a prescription from a previous optician. When the lenses didn't feel quite right, the friendly member of staff openly acknowledged that the measurements were incorrect. She then suggested a new eye test, which the optician carried out free of charge. Vision Express replaced the lenses in my frames with the new prescription at no extra cost. Although the original measurements were wrong, they certainly didn't have to offer a free eye test or new lenses with new prescription-- but they did, and that really showed a commitment to excellent customer service. I'll admit I can be a demanding customer, but I truly appreciate when a company goes above and beyond. Thank you.

I went first time, it was a good experience . The lady who placed the order explained and was helpful in picking out a tint. Then the guy who took the measurements was nice and that was quickly done. Im expecting a call in two weeks the glasses will be ready I'm anxious to seeing them! I hope the outcome works well.

BUYER BEWARE! Charged me $540 dollars for 4 packs of contacts that online are easily found on multiple sites for under 25 dollars. I went back to their store a few minutes after purchasing when I came to this realization. They were not apologetic, told me that the listings I saw online were likely fakes. They said they couldn't accept a return and refund me, and when I threatened to have my order canceled with my credit card company, they snatched the contacts they just sold me off of the counter. I eventually decided to walk away with my contacts, and the $140 dollar refund they offered. I still seem to have overpaid by about $300. I understand businesses have to make money, but this is hardly a business. I will be conducting my business elsewhere and strongly encourage you to do the same.

Prices have gone up way too much compared to to others in the same area. Wait time too long. Staff very courteous

I am shocked at the incredibly bad customer service level from this company. I took some glasses to be repaired and they told me it would take around two days, maximum a week. They promised to call me as soon as they were done. After hearing nothing for a week I called them. They told me they would call me back in two minutes and did not do so. I then tried calling again but no answer. After calling multiple times and trying to get access to the shop which seems to be closed most of the week I went into the store at the weekend two weeks later and spoke to someone else. He apologised and told me that the job would never have taken two days as they send everything away to be repaired. He promised that he would chase this up and get the glasses back to me. I needed them for a trip away, so I offered to drive up to the north of England and pick them up. I didn't care whether they were repaired or not - I just wanted the glasses back at this point. He told me this wasn't possible as wherever they had sent them to wasn't available to give them to me. After chasing and chasing and chasing he promised they would be back two days later or they would send me a new spare pair with the prescription lenses that I need. It's now three days later and they're still not back with me and the promise of a spare pair of sunglasses turned out to be a complete lie. I'm being completely ghosted by the company with no one returning my calls, or my text messages. So my glasses have disappeared now and as it stands I have no idea when or if I will ever get these back. They have made multiple false promises. They cost me hundreds of pounds and I really needed them for this holiday. I have bought numerous pairs of glasses from the store spending over a thousand pounds over the years and I literally can't believe how bad the service is.

General Vision Center. Has a new awesome Eye Doctor....Meet Dr. Suzer. My 2nd time seeing him. I am a loyal customer for over 20 yrs if not more and this was the most thorough exam I have EVER received. The Staff is patient n understanding, Tony the owner has great Customer Service mannerism .. THANK YOU Dr. Suzer.