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General Vision Express

📍 28 Graham Ave, Brooklyn, NY 11206, United States
[x] Active Centre⭐ 3.7/5 (100 reviews)🕐 10 am-6 pm📞 +1 718-486-6055⏱️ 3 min read
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General Vision Express

Eye Care Provider
🏢
28 Graham Ave, Brooklyn, NY 11206, United States Brooklyn, New York 11206
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www.optical-brooklyn.comOfficial Website
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Area / Ward
Williamsburg
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PIN Code
11206
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Plus Code
P325+P6 Brooklyn, New York, USA
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Timings
10 am-6 pm
Verified May 2026
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General Vision Express

📞 +1 718-486-6055
📍 28 Graham Ave, Brooklyn, NY 11206, United States...
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📷Photos (21)
Customer Reviews
3.7
★★★☆☆
100 reviews on Google
5★
61
4★
6
3★
1
2★
6
1★
26
IE
Infinity Edwards⭐ Local Guide
Feb 24, 2026
★☆☆☆☆
I've been coming here for as long as I can remember and in recent years it's very clear to me that the sales women behind the counter are doing some form of scamming. They use intimidation tactics to get you to spend more money and if that doesn't work they'll just downright scam you. I specifically remember requesting to not do the contacts exam because I was only coming in for glasses and I still had plenty of contacts left. Yet somehow there's an exam fee that they claim I'm responsible for. They've refused to give me my prescriptions until I pay the balance which is very illegal and will be reported to the FTC. This comes after I had to wait a whole month for my glasses because the woman in the front ordered the wrong color and refused to admit her mistake. I don't think the doctor is at fault because I've have nothing but positive experiences with him but the ladies at the front need to be retrained on customer service.
NS
Nicole Simone
Feb 23, 2026
★☆☆☆☆
This was the worst eye doctor I have ever been to. None of the workers are friendly. I even called before hand to see if they would be able to help me with my prescriptions, just for them to tell me they don't do prescriptions for hard contacts. Minus the fact I had to wait 25 minutes to use the restroom to put my contacts back in, because one of the workers wanted to blow up the bathroom while there being only ONE bathroom. You can only imagine how literally digusted I was, I didn't want to even put my contacts in after. All I wanted was a new prescription for my contacts yet the Dr decided I should try new lenses and gave me trial lenses and said he would call me whenever they arrived. My visit was October 2025, we're in 2026. If you actually care about your vision and want great service, I definitely recommend to go anywhere else, DO NOT go here. I ended up paying for a service and never even got my contacts. Such a joke of a business and company!
AH
Andre Hellstrom⭐ Local Guide
Dec 13, 2025
★★★★★
I was genuinely surprised by how good the service was. I'd previously had a bad experience with Optical Express, so I went in expecting something similar. I asked Vision Express to fit new lenses into glasses I already owned, using a prescription from a previous optician. When the lenses didn't feel quite right, the friendly member of staff openly acknowledged that the measurements were incorrect. She then suggested a new eye test, which the optician carried out free of charge. Vision Express replaced the lenses in my frames with the new prescription at no extra cost. Although the original measurements were wrong, they certainly didn't have to offer a free eye test or new lenses with new prescription-- but they did, and that really showed a commitment to excellent customer service. I'll admit I can be a demanding customer, but I truly appreciate when a company goes above and beyond. Thank you.
J
Joanne⭐ Local Guide
Sep 06, 2025
★★★★★
I went first time, it was a good experience . The lady who placed the order explained and was helpful in picking out a tint. Then the guy who took the measurements was nice and that was quickly done. Im expecting a call in two weeks the glasses will be ready I'm anxious to seeing them! I hope the outcome works well.
AL
Abe Lange
May 17, 2024
★☆☆☆☆
BUYER BEWARE! Charged me $540 dollars for 4 packs of contacts that online are easily found on multiple sites for under 25 dollars. I went back to their store a few minutes after purchasing when I came to this realization. They were not apologetic, told me that the listings I saw online were likely fakes. They said they couldn't accept a return and refund me, and when I threatened to have my order canceled with my credit card company, they snatched the contacts they just sold me off of the counter. I eventually decided to walk away with my contacts, and the $140 dollar refund they offered. I still seem to have overpaid by about $300. I understand businesses have to make money, but this is hardly a business. I will be conducting my business elsewhere and strongly encourage you to do the same.
Review photo
JV
janet vega
Jan 18, 2026
★★★☆☆
Prices have gone up way too much compared to to others in the same area. Wait time too long. Staff very courteous
T1
Tanster 123
Jun 25, 2025
★☆☆☆☆
I am shocked at the incredibly bad customer service level from this company. I took some glasses to be repaired and they told me it would take around two days, maximum a week. They promised to call me as soon as they were done. After hearing nothing for a week I called them. They told me they would call me back in two minutes and did not do so. I then tried calling again but no answer. After calling multiple times and trying to get access to the shop which seems to be closed most of the week I went into the store at the weekend two weeks later and spoke to someone else. He apologised and told me that the job would never have taken two days as they send everything away to be repaired. He promised that he would chase this up and get the glasses back to me. I needed them for a trip away, so I offered to drive up to the north of England and pick them up. I didn't care whether they were repaired or not - I just wanted the glasses back at this point. He told me this wasn't possible as wherever they had sent them to wasn't available to give them to me. After chasing and chasing and chasing he promised they would be back two days later or they would send me a new spare pair with the prescription lenses that I need. It's now three days later and they're still not back with me and the promise of a spare pair of sunglasses turned out to be a complete lie. I'm being completely ghosted by the company with no one returning my calls, or my text messages. So my glasses have disappeared now and as it stands I have no idea when or if I will ever get these back. They have made multiple false promises. They cost me hundreds of pounds and I really needed them for this holiday. I have bought numerous pairs of glasses from the store spending over a thousand pounds over the years and I literally can't believe how bad the service is.
VC
Vivian Cruz⭐ Local Guide
Aug 14, 2021
★★★★☆
General Vision Center. Has a new awesome Eye Doctor....Meet Dr. Suzer. My 2nd time seeing him. I am a loyal customer for over 20 yrs if not more and this was the most thorough exam I have EVER received. The Staff is patient n understanding, Tony the owner has great Customer Service mannerism .. THANK YOU Dr. Suzer.
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📈Quick Comparison: Top Eye Clinics in Brooklyn
NameRatingPhoneLink
General Vision Express Current⭐ 3.7 (100)✅ YesView Details
Eye Crafters Optical ⭐ 4.9 (1349)✅ YesView Details
Designer Optics ⭐ 4.2 (4341)❌ NoView Details

Comparison based on verified Google Maps data and user reviews.

[?]Frequently Asked Questions
Where is General Vision Express located? +
General Vision Express is at 28 Graham Ave, Brooklyn, NY 11206, United States, Brooklyn, New York 11206.
What services does General Vision Express offer? +
General Vision Express provides comprehensive eye care including services for this business. Call +1 718-486-6055 for specific service availability.
What are the opening hours of General Vision Express? +
General Vision Express is open 10 am-6 pm. Closed on: Sunday
Does General Vision Express accept walk-in patients? +
General Vision Express in Brooklyn accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at General Vision Express? +
Consultation fees vary by service at General Vision Express. Basic eye exams typically start from $50 to $150 in Brooklyn, while specialized treatments and surgeries may cost more.
Is General Vision Express equipped for emergency eye care? +
General Vision Express provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.

About General Vision Express

At our Williamsburg, Brooklyn state-of-the-art eye care practice, our mission is to preserve, restore and enhance the vision of every member of your family. We are committed to giving you the most thorough eye care and personal attention using the most modern technology. General Vision Express/Lens Lab is a neighborhood gem. We pride ourselves on both great eye care and great eyewear and we accept most insurance plans. Call us or click here for a list of some of the plans we accept. As dedicated eye care professionals, we recognize the trust our patients place in us and it is our mission to meet and exceed those expectations. We invite you to come to our practice and receive the quality attention that you deserve.

How to Get Help at General Vision Express

To visit General Vision Express in Brooklyn, call +1 718-486-6055 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.

Why Choose a Verified Eye Clinic in Brooklyn?

Choosing a verified eye clinic like General Vision Express in Brooklyn ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.

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🛡Editorial Verification
9.8/10
Trust Score: Excellent
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🗺️Location
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🕐Opening Hours
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Monday10 am-6 pm
Tuesday10 am-6 pm
Wednesday10 am-6 pm
Thursday10 am-6 pm
Friday10 am-6 pm
Saturday10 am-6 pm
SundayClosed
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📍Nearby Centres
Optometrist · ★3.8 (1036)
82 m away
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10.4 km away
Optician
93 m away
Verified Eye Clinic Listing This listing has been verified for accuracy of contact details, professional credentials, and active operation status.
Registry Code: GBP-VET Last Vetted: May 2026

Google Place ID: ChIJVX1uKPpbwokR6seqKYBzQOc