Shades of Brooklyn

I visited Shades of Brooklyn on January 30 for an eye exam and purchased progressive prescription glasses with transition lenses for $1,135 ($135 exam, $1,000 glasses, including $600 frames). When I returned to pick them up on February 12, I immediately experienced blurred vision, eye strain, and a headache. I informed staff in the store that the glasses did not feel right and was told to try them over the weekend to see if my eyes would adjust. They did not. The glasses continued to cause discomfort and visual distortion. On February 16, I contacted the store to request a refund and was told they would only offer store credit. Because the glasses were causing issues, I sought an independent eye exam. The examining optometrist confirmed that I do not require prescription distance eyewear and that there is no clinical indication for full-time corrective lenses. Despite this, the store refused to issue a refund. At no point was I informed that prescription eyewear was final sale. There were no visible signs indicating a no-refund policy and nothing on my receipt. I attempted to resolve this matter directly before escalating it. I am disappointed by how this was handled.

I'm not gonna lie, when I first moved to this area this was my go to place for my specs. I recently went into the store with glasses frame and screw. My screw got loose and fell out. As I entered the store the woman tells me "oh we don't fix outside glasses." I'm like "pardon?" She looked at my glasses and said "we don't fix outside glasses." Thoughout my whole life of me wearing specs I've never seen or heard any nonsense like that. Glasses shops usually fix the frames for 5$ or no cost at all. Now I see why I stopped coming to this place. A new regime is coming to Pitkin. With their attitude, I doubt they'll last while this regime is occurring.

I've been coming here for years and always have a great experience. I went in this past Saturday for my appointment at 10am. I was greeted by smiling faces. I was taken to the back to be refracted and then shortly after met with the doctor. All the doctors there are very knowledgeable and I trust them. If you are looking for eye doctors who care for your eyes, this is the place to go. They have a wide array of glasses options and they are very helpful. Thank you Shades of Brooklyn!

This is hands down the worst experience I've had when seeing a specialist to get a prescription for contacts. My appt was today at 12 pm and I've been waiting for 40 min now. So frustrating that they are so poorly organized, I have places to be and this is just highly unprofessional. If you have thr option, stay away from this business.

Such a nice Staff, It was my first time bringing my daughter in because we wanted a second opinion, Dr. Pierre was so sweet and caring reassuring us, which is what we were looking for the previous doctor that we see gave us a really strong prescription for my daughter. He redid the examination the prescription was in fact too strong and needed to be lowered. Thank you, Dr. Pierre and the Shade of Brooklyn staff.

I really don't like coming here. The doctor straight in the back mess up my eyes with a strong contact lenses prescription. The following year when I went back, I told her about it. She got a attitude problem and she's calling on God. Really??? The machine is not up to date and I'm really uncomfortable with her. Reina, that been there for years been great. She patience and understanding. If I was to go back, it will be because of Reina!

The Eye doctor here is great, she's so down to earth. Felt very comfortable continuing services with my daughter, grandmother and myself! The employees are very supportive and i absolutely would recommend!

I would not go back to this place I spent a lot of money there for glasses and eye exam. The eye doctor does not use a well up to date machine , so the prescription was not right . When I got my glasses it seemed fine at first but after a few weeks thing started looking weird . I paid for anti glare I didn't get that I had to return the glass , then I got them back i couldn't see nothing at night the light were blinding. This place is not good.