⭐Customer Reviews
3.8
★★★☆☆
123 reviews on Google
My experience was excellent at Vision Palace. The staff was very friendly, and Julia did an excellent job assisting me getting a new pair of glasses. I highly recommend Vision Palace on Avenue U!
The eye doctor was good, quick, and very professional.
The front staff was very rude and unprofessional. Every other customer was given priority over me (even those that walked in). I don't know if it was because I was the only non-Russian customer there.
Very little input/recommendation for frames and lacking of options for lenses and protective coatings. The frame variety were not good and the quality of the lenses I got were bad. The lenses became scratched very easily.
Appointment times are not honored, and customer service seems to depend on whether you speak Russian. I've previously been turned away for not having an appointment and told walk-ins were not welcome.
Today, despite having a scheduled appointment, a walk-in who arrived after me was allowed to skip ahead. When I asked why, the staff spoke in Russian amongst themselves, hesitated, and told me the walk-in had priority over my appointment.
Very rude and unwelcoming experience. I'll be taking my business elsewhere.
***The office was empty otherwise - which leaves the situation even more confusing and frustrating. ***
This place offers a wonderful selection of glasses and truly helpful support when choosing frames. The staff is kind, responsive, and professional--especially the young woman who assisted me in picking out my glasses. She was exceptionally patient and clear in her explanations. I'm very grateful to her.
However, I did have a concerning experience with one of the doctors. Unfortunately, I don't know her name, but she was working on 6/24/25. While she seemed knowledgeable and was the first doctor to correctly identify why my eyes were hurting from contact lenses (something no one else had explained before), her behavior was extremely off-putting and even alarming:
1. She attempted to insert a contact lens without washing her hands.
2. She yelled at me, saying that "water is dirty too because it comes from dirty pipes."
3. She pressed on my eye so hard to keep it from moving that it caused pain.
4. When I instinctively pulled back due to the discomfort, she physically grabbed my head and pulled me toward her.
5. She then placed a dirty, smudged lens on the wrong eye and walked away without saying anything.
6. Finally, she gave me eye drops that had expired in October 2023--over a year and a half ago.
Thankfully, the young woman who assisted me in picking out my glasses stepped in to help. She was calm, professional, and respectful, and explained everything clearly. I truly appreciated her support.
I am very disappointed with the service I received on Saturday August 31 2025 at the vision palace optical by the secretary who sit in the back she was so rude and talk to me ask a child. I have been a customer for the pass three years my first time have an issue with my prescription came to the office rectify issue with my prescription and she was so rude i recommended my mother and friend to vision palace optical I will never recommend anyone to your because the guy at front and the secretary in the back was very nasty and I will never recommend anyone to vision palace optical every again . Ps u need to teach your employees customer service!!
Excellent staff and service. Extremely kind and patient to answer any questions you may have. Full of empathy and entirely focused on creating a desirable experience for their customers, all within the realm of possibility. Thanks for helping me adjust my glasses, and looking forward to returning to this location for my next glasses related need.
I'm very greatful and appreciate the good job. I'm writing this letter to let you know how much I appreciate the whole Vision Palace staff. Every body was super helpful and nice , the staff are caring , professional, doctor gave me a lot of advice. Every time I come I feel amazing.
Wonderful experience at Vision Palace.
I have heard great things about Vision Palace located in Brooklyn. So I have decided to take a trip from New Jersey. The experience was truly wonderful. Zhenya really took good care of me. The glasses were ready exactly in one week despite the fact that the prescription was complicated. Zhenya showed his professionalism and made very good suggestions. The price was also much cheaper than what I was quoted in New Jersey. I will definitely recommend Vision Palace to my friends and relatives.
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[?]Frequently Asked Questions
Where is Vision Palace Optical located? +
Vision Palace Optical is at 1723 Avenue U, Brooklyn, NY 11229, United States, Brooklyn, New York 11229.
What services does Vision Palace Optical offer? +
Vision Palace Optical provides comprehensive eye care including services for this business. Call +1 718-998-8400 for specific service availability.
What are the opening hours of Vision Palace Optical? +
Vision Palace Optical is open 10 am-6 pm. Closed on: Sunday
Does Vision Palace Optical accept walk-in patients? +
Vision Palace Optical in Brooklyn accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Vision Palace Optical? +
Consultation fees vary by service at Vision Palace Optical. Basic eye exams typically start from $50 to $150 in Brooklyn, while specialized treatments and surgeries may cost more.
Is Vision Palace Optical equipped for emergency eye care? +
Vision Palace Optical provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About Vision Palace Optical
As your neighbors and friends, our doctors are dedicated to the eye health of you and your family. Experienced and capable, the doctors of Vision Palace Eye Care Professionals are licensed and certified in the state of New York and undergo continual programs of education and training to ensure that you receive the very best in eye care. Our offices are equipped with, or have access to, the latest technologies and testing procedures, making certain that your eye exam is as complete and comprehensive as possible.
How to Get Help at Vision Palace Optical
To visit Vision Palace Optical in Brooklyn, call +1 718-998-8400 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Brooklyn?
Choosing a verified eye clinic like Vision Palace Optical in Brooklyn ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.