Brass Eye Center

My kids and I had eye exams and got glasses at Brass Eye Center, and the experience was excellent. The staff were professional, friendly, and incredibly patient--especially when my oldest daughter tried contacts for the first time. I left with a clear understanding of our eye health and felt we received outstanding care from start to finish. The entire process was smooth and stress-free. We're so glad we chose Brass Eye Center!

Dr. Brass is amazing. Kind, compassionate and professional. Had cataract surgery yesterday and my eye today is 20/20 I couldn't be happier. Second eye in 10 days.

The Brass Eye Center has provided outstanding customer service, compassion and understanding to my wife and me for many years now. Special thanks to Dr. Alexander and technician Erin.

Had appointment today and the moment I came in I was treated with kindness and respect. And eye center to pick out glasses was pleasant. All staff including Dr. Brass were wonderful. Back in for glasses and LOVE them...wonderful experience and thank you to all the staff

Take #2. The practice administrator should note the real reviews, which accurately describe the staff behavior and culture (The positive reviews are mostly from a reputation management company). The staff is so incompetent and inconsiderate of patients that they entered my telephone number incorrectly, deleted both my voicemails with the number to call back, and then called my emergency contact for my number when they felt like finally returning my call. That is one direct example. After Casey neglected to submit required forms for four days. FOUR days. To get a follow-up that should have been scheduled by staff months ago, I had to call two days in a row simply because the staff absolutely do not care about patients and must not understand accountability. Additionally, the Dr I saw originally gave me less than ten minutes of her time and diagnosed issues and only treated one. Without treating all issues, there is no positive outcome for any medical matter. The manufacturer of the prescription I was put on told me the office has samples and should have provided them while the prescription was being filled. I directly asked the Dr for samples at the time of the visit and she stated they had none, while continuing to ignore any treatment of other issues. Nobody goes there unless it's word of mouth. They should be more aware of that.

First, I would like to say that I cannot recommend Dr. Brass and his staff staff highly enough. Dr. Brass recently did cataract surgery on both of my eyes. Everyone in the office is professional, kind and friendly, including Dr. Brass. The mutual respect that the staff and Dr. Brass has is very evident and is impressive. They work seamlessly together. Everything was clearly explained, and every question answered. They are extremely organized. I never felt rushed. It is clear that everyone there cares about their patients and their well-being. As a result, I felt no anxiety going into the surgery. The surgery itself was completely painless. My sight improved almost immediately. Dr. Brass personally followed up with me the evening of the surgery. I am grateful to everyone I met at Brass Eye Center and I cannot thank Dr. Brass and his entire staff of wonderful people enough. They are all truly amazing. They deserve more than five stars!

I just completed a follow up eye exam. A while ago Dr. Brass performed cataract surgery which was an astounding success. Today's exam was performed by Erin, a pleasant, knowledgeable and skilled technician. She was flawless in performing 10's of test... identifying each and providing meaningful comments designed to increase the patients confidence level. Erin is an exceptionally valued associate of Brass Eye Center.

First off Vin Vin isn't just about reviewing food. Anytime I find a place that needs some praise I will review. I came in with a diagnosed issue in my eye. I was told at a different place I could lose my sight. After meeting with the Tech Casey and Dr. Casale I was put at ease. While my issue is serious it could of been much worse if I waited. I am thankful for them both, and enjoyed the check in and check out staff as well. I have been on the hunt for a new eye doctor and I think I have found the place for me. It is worth the drive if you are not local to Clifton Park. A quick 30 minute ride to on Albany makes all the difference. Thanks again to the staff! Until next review, Deuces. Vin Vin