Guilderland Vision Care

New patient here and my first impression was that the staff are very kind and knowledgeable. The staff that helped me with picking out glasses/payment knew exactly what my insurance covered and helped me get something within my budget. Dr. Casey-Gee was exceptionally friendly and gentle. She asked questions to get to know me before she started her exam which was really sweet. I've been to many eye doctors and after one visit she is a stand out.

I saw Dr. Rachel McCann who not only took a deep look into my eye concerns - but on a personal level she was extremely kind and compassionate. Some of her exact words to me were "I'm more than just an eye doctor." I was filled with worry and left the eye doctors feeling better as a whole. I cannot recommend her enough. To be treated with such kindness is something I will not forget.

Do NOT order contact lenses at this vision center. It's overpriced. You can simply order them online with your prescription. The price of 3-month Infuse daily contact lenses increased from $114 in June to $148 in December.

The staff that work here are the best vision professionals I know. Casey, one of the eye doctors is very thorough and incredibly experienced. She will walk you through everything you need to know about your eyes and what she is doing as she is doing it, on top of that she is very personable and polite! Joanne, one of the service representatives is someone I've been seeing for vision since the 7th grade and I have been seeing ever since at my appointments. She is quick, tremendously talented, and always leaving you smiling. When it comes to fixing your glasses she's got that covered. When it comes to picking out new glasses call her a fashionista. When it comes to the bill break down she's a financial wiz and will explain everything in easy to understand ways. I lament the day I move too far away and have to find new eye professionals if ever thay day comes, because there's nobody that can fill their shoes. Much love a forever customer

I was previously a patient at Casey vision care. The customer service was amazing. The staff were personable and wanted to talk to you. I went to the new location and felt a big difference. The staff were short and cold with. The doctor didn't listen to what I had to say and made me feel small. I explained my problems and he said " that's you and everybody else, nothing I can do about that". He kept making sarcastic comments. I was uncomfortable the entire time

Updated: Dr. McCann called me immediately after this review posted to resolve the issue. She apologized & was much more positive & detailed in telling me about the delay for the glasses. She is a smart businesswoman who cares about her practice, her employees, & her clients. Original (edited) post: They have my money. I don't have a product. The woman who picked up after the hold was not the young girl who initially took the call. This woman gave a very vague answer for when to expect the glasses: "Sometime soon" & "in a while" & "not our fault." She said "those frames were on back order" like that was obvious general knowledge. Her who cares attitude was disturbing, but then the older woman went on to blame "the holiday." That one Monday, Memorial Day, threw off filling this script? "Yup." It was the "yup" that finally got me. I said I'll never be back & heard a sarcastic "okay, have a great day" as she hung up.

UPDATE: After writing my initial review which was a 2 star, I am updating this to a 5 again! On the same day I initially wrote that review, I received a call from Dr. McCann herself. She was concerned about my experience and explained that they had had some unexpected staffing issues but they were in the process of hiring. She made time to see me within a few days of that call. Dr. McCann spent plenty of time really listening to my concerns and where I was struggling, and with a very thorough exam settled on three different types of contacts for me to try. I am in multifocal contacts and a photographer so it is a challenge, especially since I have an astigmatism! She asked me to try each of them for a week and we would reevaluate at that point to see what worked best. I came back three weeks later and I think we have nailed it because I'm seeing MUCH better....there is no such thing as perfect in my scenario, but I can now see the wildlife I need to see when I'm out and about AND still read pretty small print! Thank you soooo much Dr McCann! I first became a patient of this practice several years ago and loved it. However, my doctor left and I had to see a different doctor and was not as happy with my experience. The icing on the cake and what finally made me right this review was the fact that I have been trying to call for 2 weeks to get an appointment and/or get a copy of my script so that I can at least order contacts elsewhere. I'm not due for an exam until July but having extreme difficulty seeing and I'm almost out of contacts. I have sent an email in the online appointment request and left several messages and have gotten no response whatsoever. Extremely disappointed in where this practice has gone.....

Dr. McCann is wonderful. Being new to the area I scheduled an appointment for a routine checkup. The care and dedication she and her team demonstrated going the extra mile to explain services, review options, and recommend solutions was excellent. I highly recommend Guilderland Vision Care.