LensCrafters

I had an outstanding experience at LensCrafters! The staff was incredibly friendly, knowledgeable, and efficient. From the eye exam to picking out the perfect frames, everything was smooth and enjoyable. I felt truly cared for and left knowing that LensCrafters is the place I'll be going for my eye glasses and contacts from now on. I highly recommend!

Absolutely worst customer service experience I've ever encountered. I called about getting my son's glasses fixed. They needed to be rewired . Lady on the phone was nice and said she could do it. I was so thankful because my son's special needs. She said they were closing but I could come in the next morning. I did and she wasnt in apparently. The lady working there at that time was extremely rude. She kept saying they couldnt fix them, then it was up to their discretion and that I needed to understand that person I spoke with on the phone wasnt in . I told her we had discussed everything and that I could come in in the morning. She just continued being rude to me , talking down to me , saying that " i needed to understand " with a sarcastic snotty attitude. I drove from 40 minutes away to have this done . I did ask all the questions to ensure I didnt have a wasted trip on a wild goose hunt trying to get them fixed and the staff working there were extremely unprofessional! Basically telling me the opposite of everything I was told over the phone by the only nice worker I had spoken to at this store . Mind you , she was raising her voice with a snotty ,sarcastic attitude and obviously didnt care at all about treating a customer with respect at all . I wish I had her reactions to my responses on video . I'd send it everywhere on an example of what not to be like while dealing with customers in the workplace. Terrible . Ill never go there again at any location. Im waiting right now at Cohens optical were I walked right in , she took the glasses no problem, were nice people and im sitting with my boys waiting for them to be fixed as im writhing this review. Beware customers ! Do not go to lenscrafters in the gallaria mall if that lady that's so full of herself sitting at that first desk as you walk in . I cannot stress this enough. Sad ,sad, people there!

I went to lenscrafters because my son's lenses was not fitting into the frames that i bought online, so Karalyn and Mary helped us by placing them into the frames perfectly! Customer service was amazing. I highly recommend them for your vision needs!

Mary Rodriguez, the manager at LensCrafters was incredibly helpful while dealing with the third-party company Nuance on my behalf. She went well above and beyond what was required, dedicating hours of her time to resolve the issue, all while demonstrating exceptional professionalism, persistence, and genuine customer care. Because of her efforts, I would absolutely recommend LensCrafters at the Galleria at Crystal Run without hesitation.

Have been coming here for 5 years, never disappointed. Staff is always pleasant and helpful and so the Dr. Aneisha was so sweet from the moment i arrived to my appointment and till helping me find my pair of new prescription glasses. Highly recommended

We had a really good experience at the store when purchasing glasses, but when I called to inquire about the warranty I purchased and how to use it, the woman I spoke with wouldn't answer my questions. She spoke to me like I was a child and kept telling me to bring in the glasses-- which I understand is the procedure. However, I was just trying to understand what was covered and what the process is and she was just telling me "that's why I told you to bring the glasses in." I expressed to her that I could feel her annoyance with me and she got more upset stating that she never said that. Either way it kind of stinks that a really good experience with purchasing a pair of glasses For my husband was undone but this person's unwillingness to answer a few questions.

The Entire Staff personnel was amazing, professional and great listeners. The Doctor was a sweetheart and very attentive to our needs. After the eye exam the young lady that helped us pick our lenses and glasses was such a darling i'm definitely coming back and recommending others.

Google states the store closes at 7pm I showed up at 6:30pm to pick up my glasses and the gate was closed with two associates standing by the desk. I asked if I could just pick up my glasses as the store isn't supposed to be closed for another half hour they said no they don't dispense after 6.... But then why is the gate down before closing. And if the store is truly closed why are two associates sitting at the desk waiting