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Empire Visionworks Potsdam Plaza

📍 201 Market St, Potsdam, NY 13676, United States
[x] Active Centre⭐ 4/5 (274 reviews)🕐 9 am-7 pm📞 +1 315-265-7872⏱️ 3 min read
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Empire Visionworks Potsdam Plaza

Eye Care Provider
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201 Market St, Potsdam, NY 13676, United States Potsdam, New York 13676
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PIN Code
13676
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Plus Code
M2P6+F5 Potsdam, New York, USA
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Timings
9 am-7 pm
Verified May 2026
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Empire Visionworks Potsdam Plaza

📞 +1 315-265-7872
📍 201 Market St, Potsdam, NY 13676, United States...
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Customer Reviews
4
★★★★☆
274 reviews on Google
5★
183
4★
17
3★
6
2★
16
1★
52
RF
Raven Fox
Mar 03, 2026
★★★★★
First time to the business. They explained each test to me. I was given a lot of time to pick new frames. Went over all the options or extras for the glasses. That was the very best eye appointment I had ever been to.
MK
Mary Kinney
Dec 16, 2025
★☆☆☆☆
I had an appointment earlier this year. My insurance paid for my frames but I paid out of pocket for the contact lense exam. I was given a trial pair of contacts and that same week is when my youngest child got pink eye and I subsequently also got pink eye- doctor told me I had to remove the contacts. As a mom of 4, and living 40 minutes away, I could not make it out to get a new pair of trial contacts (I also have frames so it was no rush) until today. Today I went in and explained the situation to the elderly woman at the desk. She then went to the other side of the desk to talk to the manager who I heard aloud ask, rhetorically, why did I wait to come back in? The elderly woman turned around and said "sorry we can't give you another pair". I heard the whole conversation directly in front of me. I then asked to have my prescription given to me so I could go elsewhere and that's when I was informed it wasn't "released" since I had not gone back with the trial pair (that I was ordered by a MD to remove). So... They wouldn't give me my prescription and they wouldn't give me another trial pair to complete their little process to release my prescription. They essentially stole the money I paid for the contact exam. My family has spent hundreds of dollars at this establishment and my entire family had been going here for close to a decade or more.. and that all ended today over a pair of trial contacts.
MK
Mark Keller
Oct 29, 2025
★★★★★
I was so pleased to use the online scheduler which tells you available appointment times for both in-person and on-screen exams. Dr Aumell and store staff were very helpful and gave me available insurance benefits and other related discounts that allowed me to feel good about my purchase and price. So happy....
ML
Miranda LaFave
Jan 29, 2026
★★☆☆☆
I understand technology is starting to essentially "take over". But it is truly annoying that you can't talk to a real person. I had my eye exam done. Which the exam is done through a VR set(don't like that). The optometrist was on vacation on the day of my eye exam, so that was done through video chat. When I needed to order more contacts, I can't just do it over the phone. I was instructed(through the A.I. person) to go on the website. Thinking if I just put my name and D.O.B. they could just have my prescription on file. Nope, have to get the prescription from the box.
MD
Madeline Donaldson⭐ Local Guide
Nov 12, 2025
★★★★★
I buy my glasses here, and I couldn't be happier. I love all the high tech coatings that make night driving easier. Today my brother assaulted me and damaged my expensive driving glasses, I stopped by and informed the staff what had happened, and politely asked for help, and they were able to get me repaired right on the spot. My whole world felt wrecked in that moment when he damaged my glasses, and my visionworks staff put me back together and sent me back out there in much better shape able to see and drive again. Thank you so much, for helping me out in my moment of need.
EC
Erin Colvin
Sep 13, 2025
★★★★★
I came in a Visionworks as a walk-in today, because my lenses were not right (that I picked up just a few days ago). So I had go back in to re-order and this time the customer service rep was Fred, who was patient and explained everything clearly and even drew a diagram to help me really understand. Initially none of this was explained to me during my appointment two weeks ago when I ordered my first lenses. I appreciate the time Fred took to help me as a first time glasses wearer.
KL
Kat Loc
Jan 04, 2026
★★★★★
I got an appointment fast, everyone working at the store were professional, and kind. I've been to many places for eye appointments and this place was the best thus far. I will be making more appointments in the future to visionworks at the potsdam plaza, thank you
K
Kaitlyn
Oct 25, 2025
★★★★★
I went for an appointment today with my two roommates and we had a great experience. It was busy, but everyone was kind and we were all seen in a reasonable timeframe.
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📈Quick Comparison: Top Eye Clinics in Potsdam
NameRatingPhoneLink
Empire Visionworks Potsdam Plaza Current⭐ 4 (274)✅ YesView Details
Sullivan Optical, LLC ⭐ 4.4 (12)✅ YesView Details
Kris A. VanWagner, DO ⭐ 4.2 (10)✅ YesView Details

Comparison based on verified Google Maps data and user reviews.

[?]Frequently Asked Questions
Where is Empire Visionworks Potsdam Plaza located? +
Empire Visionworks Potsdam Plaza is at 201 Market St, Potsdam, NY 13676, United States, Potsdam, New York 13676.
What services does Empire Visionworks Potsdam Plaza offer? +
Empire Visionworks Potsdam Plaza provides comprehensive eye care including services for this business. Call +1 315-265-7872 for specific service availability.
What are the opening hours of Empire Visionworks Potsdam Plaza? +
Empire Visionworks Potsdam Plaza is open 9 am-7 pm. Closed on: Sunday
Does Empire Visionworks Potsdam Plaza accept walk-in patients? +
Empire Visionworks Potsdam Plaza in Potsdam accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Empire Visionworks Potsdam Plaza? +
Consultation fees vary by service at Empire Visionworks Potsdam Plaza. Basic eye exams typically start from $50 to $150 in Potsdam, while specialized treatments and surgeries may cost more.
Is Empire Visionworks Potsdam Plaza equipped for emergency eye care? +
Empire Visionworks Potsdam Plaza provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.

About Empire Visionworks Potsdam Plaza

Empire Visionworks Potsdam Plaza in Potsdam, NY makes eye care simple and convenient for the whole family. With licensed eye doctors on-site, we're here to keep your eyes healthy and provide exams for adults and children to detect any underlying conditions. Discover the latest glasses frames from top brands like Ray-Ban and Nike, or explore our wide selection of contact lenses. Our friendly eyewear specialists are ready to help you find your perfect fit. Visionworks is a trusted optical retailer with over 770 locations nationwide, committed to quality and customer satisfaction.

How to Get Help at Empire Visionworks Potsdam Plaza

To visit Empire Visionworks Potsdam Plaza in Potsdam, call +1 315-265-7872 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.

Why Choose a Verified Eye Clinic in Potsdam?

Choosing a verified eye clinic like Empire Visionworks Potsdam Plaza in Potsdam ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.

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🗺️Location
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🕐Opening Hours
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Monday9 am-7 pm
Tuesday9 am-7 pm
Wednesday9 am-7 pm
Thursday9 am-7 pm
Friday9 am-7 pm
Saturday9 am-6 pm
SundayClosed
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Verified Eye Clinic Listing This listing has been verified for accuracy of contact details, professional credentials, and active operation status.
Registry Code: GBP-VET Last Vetted: May 2026

Google Place ID: ChIJ0821KExnzEwRVC5D9gt0_6w