Empire Visionworks Potsdam Plaza

First time to the business. They explained each test to me. I was given a lot of time to pick new frames. Went over all the options or extras for the glasses. That was the very best eye appointment I had ever been to.

I had an appointment earlier this year. My insurance paid for my frames but I paid out of pocket for the contact lense exam. I was given a trial pair of contacts and that same week is when my youngest child got pink eye and I subsequently also got pink eye- doctor told me I had to remove the contacts. As a mom of 4, and living 40 minutes away, I could not make it out to get a new pair of trial contacts (I also have frames so it was no rush) until today. Today I went in and explained the situation to the elderly woman at the desk. She then went to the other side of the desk to talk to the manager who I heard aloud ask, rhetorically, why did I wait to come back in? The elderly woman turned around and said "sorry we can't give you another pair". I heard the whole conversation directly in front of me. I then asked to have my prescription given to me so I could go elsewhere and that's when I was informed it wasn't "released" since I had not gone back with the trial pair (that I was ordered by a MD to remove). So... They wouldn't give me my prescription and they wouldn't give me another trial pair to complete their little process to release my prescription. They essentially stole the money I paid for the contact exam. My family has spent hundreds of dollars at this establishment and my entire family had been going here for close to a decade or more.. and that all ended today over a pair of trial contacts.

I was so pleased to use the online scheduler which tells you available appointment times for both in-person and on-screen exams. Dr Aumell and store staff were very helpful and gave me available insurance benefits and other related discounts that allowed me to feel good about my purchase and price. So happy....

I understand technology is starting to essentially "take over". But it is truly annoying that you can't talk to a real person. I had my eye exam done. Which the exam is done through a VR set(don't like that). The optometrist was on vacation on the day of my eye exam, so that was done through video chat. When I needed to order more contacts, I can't just do it over the phone. I was instructed(through the A.I. person) to go on the website. Thinking if I just put my name and D.O.B. they could just have my prescription on file. Nope, have to get the prescription from the box.

I buy my glasses here, and I couldn't be happier. I love all the high tech coatings that make night driving easier. Today my brother assaulted me and damaged my expensive driving glasses, I stopped by and informed the staff what had happened, and politely asked for help, and they were able to get me repaired right on the spot. My whole world felt wrecked in that moment when he damaged my glasses, and my visionworks staff put me back together and sent me back out there in much better shape able to see and drive again. Thank you so much, for helping me out in my moment of need.

I came in a Visionworks as a walk-in today, because my lenses were not right (that I picked up just a few days ago). So I had go back in to re-order and this time the customer service rep was Fred, who was patient and explained everything clearly and even drew a diagram to help me really understand. Initially none of this was explained to me during my appointment two weeks ago when I ordered my first lenses. I appreciate the time Fred took to help me as a first time glasses wearer.

I got an appointment fast, everyone working at the store were professional, and kind. I've been to many places for eye appointments and this place was the best thus far. I will be making more appointments in the future to visionworks at the potsdam plaza, thank you

I went for an appointment today with my two roommates and we had a great experience. It was busy, but everyone was kind and we were all seen in a reasonable timeframe.