Glens Falls Vision Care

We've been coming here more than a year with two children + two adults. Dr. Biggers is easy to talk to and very professional, the kids feel lucky to have her care. The front desk staff can feel busy at times, but they have never been rude and have been super helpful when I was confused about insurance or when someone was eligible for something, etc. All of the techs and others staff have always been friendly and efficient. I've always left in a better mood than when I came in. This place seems like a great team that cares and works well together!

I had a great experience from start to finish. The receptionist, doctors, and overall staff were friendly, professional, and genuinely welcoming. Everything was explained clearly, and I felt well taken care of throughout my visit. I also noticed how helpful and patient they were with people who walked in with questions or needed assistance, which really stood out. Overall, a very positive experience and a place I would definitely recommend.

Super friendly office, everybody was great. I arrived 15 minutes early for my appointment and they go me right in! I was shocked. Dr.Biggers was fantastic and super knowledgeable and their selection of glasses is amazing. All around perfect experience!

Dr Biggers, her tech and Stephanie are the best! The scheduling is easy. It is so nice to go where you can get in quickly and are welcomed. I like the fact that in addition to the above they are efficient but take their time and explain everything. There is not turn-over like in some offices. The technician (I am sorry I fogot her first name) and Dr. Biggers are sweet, knowledgeable and do everything to put you at ease. I drive approximately 55 mins to see them . I would recommend the practice to anyone! You won't be disappointed!

Just wanted a doctor to check my eye even though I knew it was probably fine. They accepted me as a brand new patient right away. My tech Kayla was gentle and knowledgeable and Dr. Biggers understood my concern and was happy to confirm no underlying injury. As a medical professional myself, I appreciated her thoroughness and explanations... and comfort in knowing my eye was okay!

The doctor and nurse I saw were amazing and very sweet. However I only gave 2 stars because the check in desk people were very rude and unpleasant and untruthful. I had called and left a message on a Friday to reschedule my Monday appointment and went in on Monday because I had not heard a confirmation that it was canceled and didn't want to be charged a no show fee. When I asked about the cancellation they said they were going to charge me a late cancelation fee because they said I had called they day before to cancel. I had not, I called 3 days before on Friday. I told them this and they didn't care. I asked if I could just keep the original appointment because it was clear they did not want to listen to me. After my appointment they told me my balance and I was charged $120 which was surprising because my copay is only $25. I asked them why it was so high and they said the contact screening was not covered by insurance. I told them that I had asked them before the appointment if they found out if everything was covered by my insurance and they confirmed that it was covered. They never said there would be additional charges. They pointed out on a piece of paperwork that it said that contact fittings were not covered. I told them that it would have been nice for that to have been verbalized to me originally and not only in fine print on a paper. I also had only scheduled an anual exam and did not ask for a contact fitting. All in all I was very disappointed in their sneaky business practices and not disclosing the prices of everything that will be done and adding on things that I did not ask for. I will not be going there again and will also be reporting them to the BBB.

This was my first time at Glens Falls vision care and it was a really good experience.Great staff, great service, very friendly and knew what they were doing. Very comfortable with the whole process from the exam to deciding on a pair of glasses. I'm glad I made the choice to go there.

Loved my first experience. I felt well cared for. They listened, answered my questions, and gave my needs the time and attention they called for. Love them!