Northwell Health Eye Institute at Riverhead

If there's patient coming with insurance problem; call patient before the appointment so patient doesn't has to drive there then realize can't be seen because insurance purposes. It took me 30-35 mins drive from job then to this appointment which i couldn't be seen. Wasted my time instead driving home to cook for kids. Avoid this situation. I was referral by my job which is Northwell as well but couldn't been seen. No good at all..

Eileen and the optical staff were extremely helpful when I broke my glasses while away. They went out of their way to expedite the arrival of the replacement pair and arranged for overnight shipping to get them to me. Very professional and dedicated staff highly recommended

We were in the area for the holiday week, my daughter's eyes became red, photosensitive with a gray glare after prolonged contact lens use. Google to the rescue, after 3 closed offices and 1 booked up, the receptionist at Northwell stated they were booked but would check availability and call me back, 10 minutes later we had a 3pm appointment. The receptionist courteous and efficient. The medical assistant Beth was wonderful!! She put care before paperwork , numbed my baby's eye, then proceeded to the review of systems. She used wit and humor to lighten the mood all while rapidly getting the formalities complete so we could see the doctor. The doctor was great as well, expressed concern, did a thorough examination and explained all treatment options. Not going to lie, I was a little concerned when I saw the 1 star review, but our back was against the wall and it couldn't have worked out better. I would give this office a 10/10 if I could.

Northwell Eye Institute is unlike any other eye doctor's office I have been to. I had cataract surgery on both eyes. The left eye is still a little wonky. The initial eye doctor did not prescribe the glasses, which is perhaps more common now that doctor's offices are like factories. Then I got talked into buying super expensive glasses that I don't really like, but I was in a rush to have glasses for a trip. The selection was very limited. Lesson learned. Will I return? Possibly just to check up on the eye surgery, but that's it. Not for glasses, that's for sure.

Its been a month and still waiting for a glasses Rx to be filled. Ive called 4 times, left messages and no one returns my calls. I went in person and the optometrist was not there and no one else could print my prescription. I requested it be printed and mailed to me so I can start over somewhere else.

The doctors and nurses and everyone is great. And I had the same thing when I called ,no answer but after that I checked with the phone number online and they changed it just look online.

This facility has come off the rails. Confusion bordering on chaos. Lots of employees walking around and lots of patients waiting. Been a patient since they opened the doors. I was just there and they requested my health insurance?

Lately, the office wait times have been atrocious. 2 hours is inexcusable. The waiting room was full of people who waited as long as we did. Also, it's time to drop the mask requirement