Rochester Optical Manufacturing Company

Just before Christmas I had a special color request from a client going on vacation abroad. They really wanted their lenses to match the color of their front door. Rochester Optical matched the color spot on based on a photo and a Benjamin Moore color code. Not only did my customer love it . Now everyone wants it! Thanks Sheila, Marshay, Customer Service and Roger for putting up with my quirky requests!!

-Insurance Discrimination -Refused to assist me -Refused billing my insurance -Tried to force me to pay 100% out of pocket -Told me I couldn't wait in their store while calling insurance to confirm lens coverage -Refused calling my insurance to confirm benefits -Would not provide me with their billing policy Today I came in to use my insurance benefit to choose a pair of glasses. I have very high index lenses and I've never found a frame I love that fit my coke bottle lenses. I found the most beautiful frames I've ever seen, but they were not a covered option. I was willing and glad to pay for the frame and forgo that benefit. I wanted to use my lens benefit and was told that they were unwilling to bill Excellus BCBS for my lenses and that I would need to pay 100% out of pocket. They claimed that they were not receiving payment on lens claims from that insurance company. The receptionist also felt the need to tell me that they only get paid $43 for a covered pair of glasses. As someone who is legally twice the limit of legally blind without lenses, it is a privilege to be able to see. That measly $43 dollars she complained about could be the difference of someone being able to see! And they only get 1 pair for 2 YEARS. (Please donate old glasses to "The Gift of Sight Program") Wanting to use my insurance for my lenses, I was curious to know if there was matching lens size in a covered frame so I would buy the frames . I was given ZERO help. The Optician REFUSED to look up the lens sizes AND REFUSED to pop out the lenses from the tester to match....because he didn't want to break the frames. He made it clear that he did not want to assist me at all and was not going to do so. I decided to call my insurance while in the store just to make sure I understood my benefits. My insurance confirmed that my lenses would be covered and that if there was a question I could give them the phone number on my insurance card and have them call themselves. When I let the store know my insurance would pay out on just lenses they said that they don't do that. I asked them to call my insurance for themselves and they REFUSED to do so. I asked for a copy of their policy of not submitting just lenses to insurance and they REFUSED to provide me with their policy. I said I would wait until they could provide me with that policy and that I would call my insurance back again. They told me I couldn't wait in their store. While I'm on hold with insurance for the second time, the receptionist and Optician approached me 5 times asking if I was going to purchase glasses. My response every time was "I'd love to purchase glasses today, I am on the phone with my insurance because I would like to use my benefits" Their response was huffing, puffing, and waving their hands at me like I was a problem for wanting to use my covered benefits to purchase new glasses. The Optician Paul actually scoffed and snapped up the several pairs of glasses infront of me and stormed away. At every turn the receptionist and ophthalmologist treated me with disrespect and total lack of care. They were DISCRIMINATING against me because of what my insurance company would pay them. I'm fortunate enough that I could have just purchased the glasses. I walked away from the one pair of beautiful frames I've ever seen because of how the receptionist and optician treated me. Also: While I was there, a gentleman came to pickup his son's glasses and the store had given them away to the wrong person. P.S. I went to another optical store and they confirmed that they bill and get paid on claims for only lenses with my identical insurance. They were floored to hear that Rochester Optical refused billing my insurance in an effort to take advantage of me. I highly recommend Sterling Optical to anyone reading this. They will make you and your eyes a priority. They are currently trying to special order the frames I fell in love with.

Best optical care in Rochester !! idc what nobody says I'm so thankful to have chosen this company to fixing my glass , take my eye exams and to take almost every insurance I'm thankful I'm thankful , thank you Jesus. If you need glasses don't play and go ahead to visit them. I've been with them for years I'm not just overhyping them I'm telling you they're very good at what they do.

Rochester Optical has surpassed my expectations. The staff is very helpful and professional every time I stop in. I came here about a few months ago for the first time. I had my eye exam and Dan helped me get setup with the two pairs of glasses that I liked. I was so impressed with the service that I decided to stop in again for sunglasses. At today's visit, I was excited to find out there was a sale on prescription sunglasses. Candice and Dan were both very patient with me as I tried on almost every pair of sunglasses in the store. They were even helpful in picking the winning pair from my top few favorites. When it came time to talk about lenses, Dan was knowledgeable about explaining the choices to me. I really appreciated that he laid out all my options for me without being "pushy". He was happy to answer any of my questions on the different options and made me feel confident in my choices. I am so glad I made the switch to Rochester Optical! I will definitely continue to give them my business.

I'm not one to usually post reviews in fact this is a first. I scheduled for a contact exam for aug 2nd and was quoted 75$. The day before I received a confirmation call along with an updated price of 207$. Well I self pay and did not budget for more than double the cost so I needed to reschedule. In which we did for Aug 10th. I did receive my confirmation call the day before and all was good. Well the morning of my appointment I received a call from Lisa. Who goes on to tell me that the only doctor they have on staff called in sick. No accommodations offered or resolutions. Basically had a "oh well" attitude. Claims the only dr they have will be out until next week??? Beyond frustrated at this point and disgusted with the level of customer service given.

I stopped into the store yesterday with a broken frame. The frame was over warranty by a few weeks, but they took care of it anyway. I was able to leave with a new frame right away. Debbi helped me and did a great job and was very caring. I will continue to do business there. Thank you.

Manager of the store Deborah on lyell ave was very rude and unprofessional. I will not be going back to this store after the experience I had yesterday with her. I made an appointment for contact/eyeglass exam showed up for my appointment was told my insurance covered the eyeglass exam but I would have to pay $49 for the contact exam when arriving, I acknowledged this and sat down to wait to see the doctor. After being done with my exam and picking out new glasses I go to check out the clerk (who was very nice) said I had a past due balance of $60 from 2015 that my insurance didn't cover for some reason. I was confused wasn't aware that I owed anything my insurance had been the same for years not sure why it wasn't covered. I explained I wasn't prepared to pay the $49+$60 so the clerk went to speak with the manager came back and said that I could pay the $49 today for my exam but I couldn't order any contacts till the past due balance of $60 was paid... so I agreed and paid the $49 then I get thinking and I'm confused again cause now I have a script for contacts I can't use. I ask to speak to the manager directly. She came before even saying anything I could tell she was already not in a friendly mood. I said I don't understand how it makes sense that now I have a script for contacts I'm not allowed to use the scripts were in front of me on the counter and she snatched them and said "nope you don't these aren't urs" I said "yes they are I just paid for the visit" she goes on to explain to me that I didn't what I paid was applied to my past due balance. (Which was not at all what I was told) I said to the clerk didn't we just discuss that I would pay the $49 and had to pay the $60 before I order contacts and she agree that's what we said. The manager very rudely says well she misunderstood me that's not what i said. I said well then you should've came out to handle this with me in person just like I should've been told from the beginning that I owed this money so I would have been prepared to pay it. Now I came here for nothing besides wasting my time. She proceeeded to tell me that I should've known I owed this money the sent me a bill back in 2016!! She then voided my exam charge refused to give me my scripts. I feel this situation was handled completely unprofessionally. At some point BEFORE my exam I should've been told that I needed to pay this amount. I explained I would do what I could from my end with my insurance. I just felt and feel like she treated me like a criminal trying to get the business for $60 that wasnt my intention at all. The dumbest part of it all I got a "free" eye exam cause she couldn't charge me for it which is $49 (the charge she voided). I've been a customer with them since 2009 never any issues! I will not go back here I've never been so disrespected!

I called to schedule a eye exam for my son I spoke to Candice, she was the Nicest Most Professional Person I have ever got . She went out of her way to help me & very pleasant to speak to!