OCLI Vision Rockville Centre

My grandparents have been coming here for a long long time and the staff keeps getting worse. I had a appt here at RCV today, when I came in I asked if the provider was running on time and the receptionist told me yes (her name is Joanne). We got there around 930 the appt was at 945. By 955 the receptionist calls me and says that the provider is short staffed and that there's 2 patients in front. I reminded Joanne that when I first came in if the doctor was on time and now 25 min later somehow the provider is shortstaff?. Isn't common sense that if the provider is short staffed he will be running late. Joanne told me its not her job to know and that the back doesn't communicate with her about nothing. I told Joanne that its her job to know the provider schedule. She was getting loud, extremely rude and just giving a attitude all throughout. I had to reschedule the appt to a different day. When we were leaving I heard the other 2 receptionist and Joanne bad mouth me and that its good that she talked to me like that. Overall Im considering looking for a different doctor as this office just keeps getting worse and worse.

Very nice people, very professional friendly and pray attention to detail. I thank God for doctors and staff that still care.

I'm a patient at the Rockville Ctr office, the doctors are fantastic. However patient follow up is awful. I had a eye infection and needed my script renewed. Called left message was told someone would respond within 24 hours. Tried again 5 hours later and finally spoke to someone, she confirmed someone would get back to me in 24 hours. Called again 26 hours later (don't want to be annoying!!!) and told the script was called into a compounding pharmacy at 2PM the PREVIOUS day. Nobody called, lost a whole day of treatment. Really inexcusable.

It was my first time at this office. I had the best experience I could. Britney was such a great assistance to Dr. Wong. We tried so hard to do my test and wasn't able to take the test because the computer was down two times she tried two different computers she was such a delight to be with, I can't wait to go back again to take the test. Everybody in the office was polite and things went really quick. Dr. Wong was awesome also

The sign in was done in line or four weeks ago. When I arrived the young ladies at the counter were very welcoming. My wait time was short. That was good and I saw the prep team for the doctor. They were very nice and friendly. The wait time to see the doctor was not long. My visit was very good.

So far, so good, actually really good!! My first 3 visits for my left eye were in February. I was treated as an emergency patient. I was very well attended to by the admin staff, the physician assistants, the technicians, and the doctors. I had a different problem with my right eye on 3/30/2023. I hoped that my experience would rival my first visit. Despite a staffing shortage, the treatment I received and the sense of commitment delivered by all was just as good. VERY IMPRESSIVE!!! Thank you OCLI-Rockville Centre!!!

While I did receive quality care & service, they are a very busy office. Staff was very focused. Dr. Saha was very personable. I did have some post surgery problems but, they were addressed promptly and, efficiently. Over all I am happy with the results.

Private equity-owned patient mill that makes you wait an average of 1.5 hours per visit. I am losing trust in the quality of their medical care.