LensCrafters

I visited LensCrafters store on 01-31-26 located on 260 west Sunrise Hwy and had an exceptional experience with a representative named Alex. From the moment I walked in, Alex was welcoming, professional, and incredibly knowledgeable. He took the time to understand my needs, guided me through the options, and made sure I was completely satisfied with my choices. His patience and friendly demeanor turned what is often a routine visit into a truly enjoyable experience. I left the store feeling valued as a customer, and I would highly recommend asking for Alex to anyone visiting LensCrafters. Please see the picture for the store information.

From the moment I arrived at LensCrafters located in Valley Stream, I was warmly greeted by Gully, and her customer service was truly exceptional. She took the time to understand my needs, offered great options, and made thoughtful suggestions. She listened attentively and knew exactly what I was looking for, which made the entire experience smooth and enjoyable. Gully is always professional, courteous, and top-notch. I was very satisfied with both the service and my purchase, and I would absolutely recommend LensCrafters based on my interaction with her. Thank you, Gully, for such outstanding service!

I recently visited the LensCrafters Valley Stream location and had an absolutely wonderful experience. From the moment I walked in, I felt welcomed and well taken care of. My eye exam was seamless, with the staff explaining everything clearly and answering all of my questions with care and professionalism. The highlight of my visit was working with Alex, one of the leads at this location. He provided the best customer service I have ever received when purchasing glasses. Alex was patient, knowledgeable, and genuinely kind, taking the time to help me find the perfect frames and lenses for my needs. What truly set him apart was how relatable and down-to-earth he was. There was never any pressure, just honest guidance that made me feel confident in my choices. He turned what can sometimes be an overwhelming process into something enjoyable and comfortable. I will absolutely be returning to this location and wholeheartedly recommend it to anyone in need of an eye exam or new glasses. If you have the chance to work with Alex, you're in great hands.

This was my first time shopping for glasses in a veryyyy long time. Sereta was very helpful, patient and knowledgeable, she's a keeper! Thank you Sereta for your wonderful customer service. I'm so excited for my new glasses!!

Richard straightened out my glasses for free and did a phenomenal job! Very kind and works quickly. Will definitely be recommending.

I walked into LensCrafters expecting to spend a fortune after breaking my glasses, but Djennie completely changed that experience. She was amazing! Patient, knowledgeable, and genuinely helpful every step of the way. She made the entire process stress-free and enjoyable. Thanks to her, my LensCrafters experience was truly great. Highly recommend asking for Djennie!

My experience at this place was ABSOLUTELY TERRIBLE. Initially, everything was going fantastic as my son had to get glasses. Their selection is impeccable and there is something there for everyone. I chose the glasses for my son and I paid everything in one visit WITHOUT insurance. I spent over $300 dollars and I didn't blink because it was for my two year old. When I go back one week later. I received the WRONG frames. One of the associates thought it was appropriate to pop the lens out of the glasses that were sent into a PUBLIC DISPLAY frame for MY SON! As if I DIDNT PAY for BRAND NEW GLASSES. I did not accept this as a solution as everyone in Valley Stream has tried these frames on. Then he passes me as if my situation was too much to handle. Then a woman assists and tells me there isn't much they can do besides put in a new order. I settled and let my son use the temporary until his brand new glasses came in. Fast forward 10 days later, I go in to pick up the second pair of glasses. I realized it's busy so I wait silently until someone comes to me to assist. As I wait 5 minutes, NO ONE SAYS A WORD TO ME. I ask the lady next to me if she already received assistance and she said yes. I then walked to the counter to make myself visible *in case* they might have looked over me. I stand in front of of the counter for another two minutes and no one walks over. I shout loudly IS THERE ANYONE HERE WORKING THE FRONT DESK TO ASSIST? Everyone looks up at me as if I'm crazy. An associate rushes over to me within seconds.....WHICH MEANS SHE CLEARLY WASNT BUSY. I understand the afternoon crowd, but to not acknowledge a paying customer is outrageous especially because they're the reason I had to make a third trip. My sons glasses were corrected but the customer service? UNACCEPTABLE.

Came to LensCrafters very last minute, because I'm the last minute king lol, but I needed some glasses for my Dad due to his current frames being broken beyond repair, or so I thought. Unable to find something reasonable, Mr. Cheung decided to repair my Dad's frames and they came out magnificently. I wish I had a before picture, but this is the after repair photo. Thank you