Northern Optics - Watertown NY

Very good with Children! And friendly overall. I am a single mom of three and I budget even my life, I had to pay 40$ for photos I didn't even know I signed consent for. 40$ I did not have available to spend by the way. Just READ all the consent forms they make you sign before hand please. But overall, great experience.

Tldr. Just dont Walmart vision center is more professional and take all the same insurance and will charge your insurance less. You can buy frams online for 1/4 there prices and you'll get what you need sooner. Walmart vision center also is professional enough to talk prices. I still have zero clue what any of this headache going run me or my insurance. I got an appointment with northern optics through my insurance provider. The 1st red flag was when I showed up to the address to find out they've moved offices and havent updated that info. Once I managed to hunt down there actually location I was handed laminated paperwork to fill out, this paperwork still was marked up with past clients information, date of birth time of there apt etc... it dosnt cost that much to print Individually form to protect your patent information.... giving other patient that personally information due to negligence on cleaning off papers feels illegal. The examination was what you expected but the man giving me the examination clearly didnt care about me as a patient. I could hear him yelling to his staff about "well you better make sure to check the copay because yeah we want that" glad to know the the doctors so concered over a $30 copay over actually helping me see..... dont get me started on how irs unprofessional to be yelling across your offices.... or hearing them talking about other patients..... shut the damn doors if you have to talk about other patient. After getting my examination done I had to wait weeks to just get my contacts that were sitting in there offices. 2 to 3 week later Nov 5 I get a text 1 hour before my appointment, most professional send those out 24 hours in advance. We'll I was on time for my apt. But not a soul in there office. I waited 15min because hey if they want to charge there customer a fee for being late then they should be in there building 15min BEFORE they open. I waited 20min at that front door. before calling to try to get any information on whats going on. Im still waiting on a call back to explain what the deal is with all this. Sadly I expect to hear nothing unless this review is seen by someone who cares. Avoid northern optics at at all costs. Took them an hour and a half to get back to me, but they did. Zero explanation on how this all happens. but they at least pulled all my personal information off there systems and claim there wont be any charges.

Had a tough experience with office staff. Had an appointment this week and left feeling bullied by staff. Dr. Dingman was amazing and attentive. Staff at front desk and staff doing my pre-exam were...quite frankly so rude I had to sit in my car and have a little cry. There is no reason to be unkind to people, especially at your place of work. I wouldn't recommend to families who have lgbtqia+ youth due to my negative interaction with the front desk staff. I hope you all learn from it, as you've got a good doctor on your hands with Dr. Dingman. And the office staff are the people who keep people away, not the doctors.

Staff was very friendly and attentive to our needs while going through the eye tests and selecting frames for my son. He can't wait to wear them!

I took 3 kids ages 7, 5, and 2 here by myself for 3 consecutive appointments and only afterwards did I realize how terrible of an experience it *could* have been. But it was wonderful! Dr. Baker is excellent and so talented. It was much faster in and out than we've had previously. We're grateful to have him in the North Country. We feel confident that our kids will keep getting great care and we'll stay on top of any potential issues.

Dr. Baker and his staff were so welcoming! Dr. Baker was a wonderful doctor who answered all my questions during my eye exam and fitted me with contacts that are much more comfortable than what I was wearing. The staff was also extremely patient and helpful finding glasses for me. I highly recommend!

This place is a joke, two of the employees that I met with this past week have been fired for absolutely no reason, I thought they were absolutely polite and kind with me. I informed the one staff member that I didn't have the money that day to pay for my glasses and I'd call back in two days to order them, so she placed them on hold for me well today I found out that the office staff Cass has been talking bad on some of the customers how if we don't have the money then they won't be saving what we want even though they say "we can hold them for you". I find this in appropriate in many ways and will not be purchasing anything from the clinic let alone coming here for an exam ever again. They also cannot keep employment due to terminating employees without proper reasoning/notice. So next time you go for an exam you'll more than likely see someone completely different because they think their employees are just a number rather than treating them with respect and kindness.

By far the WORST experience-i went there because i have new insurance and they are a participating provider (at least they are supposed to be) The receptionist was actually amazing-the only bright spot. I wanted to use my insurance for the exam and contacts-was told by Taylor that per my ins, I had to pay for the contacts up front and send in for reimbursement. Nope, after I paid, i found out not even covered, only glasses are. (No biggie, would have purchased contacts anyways) Rescheduled to get my covered glasses...now Taylor tells me "you have to pay for those also and get reimbursed". I called my insurance company and found out absolutely not true-my coverage is for only a basic selection of frames and provider should submit for payment. I kept them on the phone, she argued with them and said "we don't bill you". She rudely stepped away to "call her boss".....I was calm and still had ins company on the phone-when she came back, she said her boss told her they don't bill my ins and if i don't leave immediately, they will call the cops. So, standing in a participating provider with my insurance company on the phone-only trying to get what I am entitled to, they called the cops on me..... When i went to another provider, i was told that if I had paid for those $400 glasses, my ins would not pay-my coverage is for basic frames only. If you are a participating provider for an ins company, you really should learn how to process claims.....Taylor was by far the rudest person I have experienced in years.....