Doctors of Optometry - Westchester Mall

My exam with Dr. Susan Rosenzweig was excellent from start to finish. She was thorough, patient, and genuinely attentive, and I always feel completely at ease throughout the visit. She explains everything clearly and never makes me feel rushed. Chelsea G, who checked me in, set the tone right away--warm, organized, and welcoming. She handled everything smoothly and made the whole process feel easy. Together, they created an experience that felt respectful, professional, and human, and I left feeling well cared for and grateful. I've been going to LensCrafters for my eye care and will continue to, and this visit reminded me why. The level of care, professionalism, and kindness from both Dr. Rosenzweig and Chelsea G made the entire experience feel respectful and supportive. Thank you!!

The staff was very informative and helpful every step of the way. Picking up some RayBan/Meta's. Wanted to install some progressives. they advised what needs to be done. Take advantage a of a full Eye exam. Got a true education on the growth of the progressive lenses and what RayBan can provide. Justin (Location Manager) was very helpful in selecting frames and offered info on the discounts that i was able to take advantage of.

I think her name was Celest. She was amazing at getting me exactly what I wanted from another store no less! She made it smooth and enjoyable. The Dr was extremely thorough and she showed and explained everything to me. Best eye exam maybe ever . And I've been going to the eyes Dr. since 4th grade. Thank You LensCrafters

The eye exam was fine but the technicians helping me order contacts were distracted and entered the incorrect power for one eye. I mentioned it and it was corrected, but I noticed once I got home that my receipt still had the incorrect power noted. I called to confirm the correct lenses were ordered, and I was assured it was correct. My lenses arrived today and one is incorrect.

After waiting 15 minutes past my scheduled appointment time, I inquired about how much longer the wait would be, and I was told "about 30-40 minutes." Had I not proactively inquired, nobody would have said anything to me about them running nearly an hour behind schedule. They also had new technology that day, so my "basic eye exam" took over an hour to complete (I did not get images or dilation done). To their credit, once I said something, they asked me if I would be willing to meet with another doctor, which got me seen sooner, but still 30 minutes past my originally scheduled appointment time. The doctor was thorough, kind, and knowledgeable---I like the eye doctor. When I finished my appointment, I requested to only get lenses and keep my old frames, and they charged me $262 (with insurance), which felt high. I was so exhausted from the 2+ hour ordeal that I did not have the energy to inquire about the charge. I left frustrated, tired, and honestly like I was taken advantage of and upsold on something with my lenses that I did not understand. The woman who ordered my lenses was very professional and friendly; however, she seemed to want to push me through quickly, which was also frustrating after I had waited so long. While not her fault, the icing on the cake was that their printer broke when it came time to print my itemized receipt, which I ultimately said not to bother with so I could leave. Do better.

Dr Susan Rosenzweig was great. She took her time to make sure my eye prescription was perfect! I would highly recommend her for your next eye exam. She is at the Lens Crafters Location in the Westchester Mall, 3rd floor.

Dr. Judy Lai was fantastic. She was attentive, helpful and very knowledgeable. Kudos to her for a great experience! J.T.

I had an amazing experience! Dr. Judy Lai was super professional and helpful. Emily, the salesperson, walked me through the whole process to find the perfect glasses. I'm definitely going to recommend this place to anyone who needs eye care.