LensCrafters

My recent experience at LensCrafters was nothing short of phenomenal! I want to give an especially heartfelt shout-out to Callie, who was an absolute gem throughout the entire process. She managed a busy store with such poise and grace while somehow making every single customer feel like the center of her attention. Her kindness, patience, and intuitive sense of care transformed what could have been a routine errand into something genuinely delightful. I've been to other LensCrafters locations before, but this one stands out by a mile. From the moment I walked in, I felt taken care of, not just as a customer, but as a person. The team went above and beyond to help me navigate insurance, take advantage of an incredible promotion they were running, and select not one but two stunning pairs of glasses with beautiful lenses and transitions. Their turnaround time was lightning-fast, I had my new glasses back the same week, and they even cleaned and adjusted my older pair, purely as a thoughtful courtesy. It's rare to encounter that level of genuine service anymore, and it made me feel deeply valued. As someone with ADA needs, I also want to express how much it meant that they were so attentive, respectful, and so patient. Callie in particular handled everything with understanding, empathy, and a sense of humanity that's hard to come by in retail settings. This experience reminded me that great service isn't just about efficiency, it's about dignity and care. I left not only with new glasses but with a renewed appreciation for what customer service can look like when done exceptionally well. Thank you, Callie, and the entire team at LensCrafters. You've absolutely earned a loyal customer.

The staff in the Asheville Mall LensCrafters were very friendly and professional. The process was quick but clearly explained to me by Rick. I received my new glasses in ony three days. The store also has a good selection of frames.

Very professional and detail oriented! I will continue to go back and recommend to others! I love how everything turned out! I worked with Rick. Amazing experience!

I came here after having a terrible experience at Stanton optical. I'd never been to the mall so it was hard to navigate and anxiety inducing with holiday consumers, but once I found the store I was greeted and seen within minutes. The technician was kind and personable and the doctor, William Beaty took his time and answered all of my questions. I am confident that I was given the correct prescription, unlike Stanton, and care was provided by an expert. Thank you!

Luna has helped my husband and me during our last three visits, and she is absolutely the best! She's incredibly kind, knowledgeable, and genuinely fun to work with. We always look forward to seeing her.

Jackie was incredibly thorough and pleasant helping us. Everyone there is very kind and helpful. I highly recommend this location.

Hayley was extremely professional and provided me with honest feedback on frame selections that looked best on me, an accurate estimation of costs for my prescription needs, and had a positive/bubbly disposition representing LensCrafters. Loved working with her and look forward to visiting the store again for additional eyewear needs. I also love the selection of frames that LensCrafters offers at affordable pricing. And I also appreciate that they offer specials and coupons that help even more on the pricing.

These guys are awesome! They take care of your not only your needs but your wants when it comes to frames and lenses. They were the first ever eye care place I've been to that actually explains things out with no hesitation and they taught me about choosing the right frames depending on your lense needs. Wonderful staff and would recommend them to everyone!