Eye Care

One of the few places that accept health insurance and they were friendly, although they take a while but my daughter's glasses arrived much faster... thank you very much. I can't believe they won't be there anymore , I hope you soon have a new space to continue with you.

This place takes Medicaid for glasses (which is nice because literally nowhere else will) but you have to bring your prescription and Medicaid card with you in person, there are no exceptions whatsoever. I usually end up buying a pair too because I can get those for a good price. They say they'll have them ready in a week but I pay a little extra for same-day services (I get mine back in like two hours), since I really don't like waiting. Medicaid glasses take a couple weeks though. And then I have two pairs (one that I bought and the other Medicaid pays for) just in case something happens to the other. It's a good deal.

A few weeks ago we went to place an order for glasses, and we are still waiting for them. The estimated time for them to arrive has passed and we still don't know what will happen. If you could please contact me, I need the glasses.

I scheduled a 5pm appointment for today, July 20th back in June. I was looking forward as they were the most affordable and I do not hold eye care insurance. I arrived and after browsing for 30 minutes, I'd asked if the doctor was delayed. I was told that they operate on a first come, first served basis and I was forth in line! I left out of principle. I think it could be helpful to explain that when a person calls.

I bought a pair of glasses 3 months ago and paid out of pocket. My car was stolen along with my new glasses, I asked now that I had medicaid how could I get a new pair asap. I was told pay full price again.There is absolutely no compassion or care at all for their clients. I will NEVER go there again.

I have edited my review now for the third time. My original review was based on the experience with my initial visit. It was very upsetting for my husband to drive all the way to Charlotte to get my son's glasses to be turned away for not having a paper copy of his Medicaid card. It was Saturday and we were unable to get one from any of his doctors because they were closed. My son has special needs. He is learning disabled and one of the issues is his vision. We just found out about his vision impairment. I was so upset that Grady would not help us that day nor help us "creatively" resolve the issue. We had all of the insurance info & refferal, but he wouldn't bend about having the physical card. I can go on & on, but that's water under the bridge. After, I did change my review to 3 stars explaining that every one deserves another chance. I thought maybe it was just a misunderstanding. This week we got the card and my husband took my son back to Charlotte to get his glasses. Grady denied us service because he was personally offended by my original review & he thought I wanted to hurt his business. He was a complete jerk. My husband actually begged him to help Evan. He would based on his "feeling," I work in cus9service & wifi would never deny service based on being offended by a review. These reviews give you feed back about how people feel about the service they received. I just hope you don't treat your staff the way you treated us. They were actually sweet. Grady I would never want to harm you or your business in anyway. If that truly was our motive then why would we have brought our disabled son back to get his glasses? Why would we have giving you the benefit of the doubt. Why would we have giving you a chance to prove us wrong. Today's visit confirmed my first review.Why did you make a little boy pay for your personal feelings against my review, which was what we experienced? Nevertheless. I have faith that you will learn from this. I pray that your heart will be convicted & you will handle this differently next time, because there will be a next time,. I really am sorry that my review angered you so much that you retaliated. Now that's some kind of man right there. We did solve the problem. It took an extra week, but we got that paper card that you mandated Business is business. You denied my son?? My son?? Don't that bother you? Or are you really that petty & heartless. Grady. You accused me of trying to destroy your business with my review... well I don't have too because you are doing a fine job of destroying it yourself.

Can you imagine this? The puppy chews up the eye glasses while I take a nap! I can't see or read or drive without them, and my regular place won't see me during the quarantine. But, Grady was the BEST! My neighbor dropped off the lenses at Eastway Eye Care. He came out to the car and she handed them to him in a bag. He asked her to wait, came back out to the car, and through the window gave a price and two choices of frames. In one hour, the glasses were done. They fit better than the old pair. Thank you, Grady. Your care and expertise saved me so I can carry on in these difficult times. One other thing: I live alone, so not being able to see was a real scare. Thank you!!!

They had a low priced eye exam and a large selection of frames. I ordered a pair of glasses and contacts, which were ready within a week. Great customer service and had spanish-speakers!