Metrolina Eye Associates - Randolph Rd

Had a procedure due prior to measurement of eye for cataracts. A few emails and texts showed up about both procedures. I didn't look at the address for the 1st procedure which was different than eye measurement address. Showed up at the wrong place. Bottom line,.... I tried to get ahold of them... they ended up calling back and telling me to come to the uptown building and they would try to fit me in. 50 min later, sitting in the waiting room signed in and ready for prep. All in all, I was in the office for less than an hour. I know this is not normal procedure for most Dr's....but want to sincerely thank them for their patience and working me in. This will keep me on schedule for measurements and subsequent cataract surgery. Much appreciated. Treated professionally and like a person instead of a number..... THANK YOU!

I love Dr. Kimberly Cao! She's kind, professional, very thorough and has a great sense of humor! Diane is the absolute best! I've been a customer for a few years. It's always been a great experience working with her!

I had the most pleasant experience at this office. The staff was friendly. Dr Cao was very professional, kind and made it very easy to understand her explanation about my eye health and needs. I couldn't have asked for a better service for my first time.

Diane and the ladies upfront and everyone who works At Metrolina Eye Are terrific. My neighbor Pat Guess told me about you guys and I'm so glad I came to see you because I just feel like I really. Got a good eye exam and the correct lenses. Thank you for hiring such wonderful people. Teri

Kinda upset. Had an appointment at 2pm and was sitting in the lobby for over 30 minutes. This is ridiculous. @MEA we (patients) set appointments at times that are convenient for us. Especially for those who work. Ridiculous, I should've read the previous reviews and definitely finding another eyecare place.

I am writing this review to let people know about the treatment I have received from metrolina eye assoc. since being a patient I have not be treated kindly by staff. I have been turned away from an appointment because I had a balance of 80.00 i was told I could not been seen. And would have to reschedule even though I explained I would pay the bill before the end of the month. Front desk staff are rude and quick to dismiss you if you have a problem. There have been many issues. During an appointment my sister noticed the nurse was very aggressive . And said to her my sister is nervous about what's about to happen. Could you just explain what you're doing." She said Don't be salty with me you be salty with the doctor". I was shocked!. Another visit I came front desk didn't collect copay. So I was going pay before leaving. I was in the room after being dilated. Staff came in and asked me to come with her. I followed her to front desk to pay the copay. I said i was going to pay before leaving. She just walked off. This last visit seeing the surgeon. I have a scheduled surgery. Dec16. My niece came with me. From the time I arrived it was chaos and confusion. I asked if i was going to be dilated and was told no. While Waiting for doctor to come in. i was taken for a test. Two minutes later during test doctor says she doesn't need it.? Go back to room wait some more. Then assistant comes in and says" I have to dilate. My niece says they don't know what they're doing. I just shake my head. He exams eyes tells me I have to follow up with Dr, Calderone who has been very nice to me from the beginning. A good doctor After exam ready to leave surgeon takes us to see the scheduler I pay for medication. Makes sure date is set. She tells us you don't have to stop at front desk .your all set. .I get a call several days later saying I need to see Dr. Calderone?? I don't understand you told me to follow up after. As witnessed by my Niece. I tell them I need to know for what.? The person on the phone is laughing and making light of this. Giving me some convoluted story as to why I have to see him before surgery. So i ask when do i need to see Dr.Calderone? She says soon, i say it would have to be since surgery is scheduled. I wait on hold for ten minutes and the person is so rude and dry. I say you don't need to have and attitude with me. Don't treat me like I'm nothing. I get a certified letter dated Nov26 stating as of dec26. I will no longer be a patient of Metrolina Eye Associates. For Non-compliance with medical treatment. ?? And confrontational behavior toward staff?? . I have followed all the treatments if anything I had to cancel because I didn't have the money to pay.and they won't see me if I couldn't.And told receptionist this when I canceled. Per their policy. Lastly That phone conversation on the November 26. Was recorded. You can clearly hear who was the aggressor. And it was not me. I would like to thank Dr.Calderone for the great care I received from him.

My experiences here have been great for many years. From their professional care to helping me with appointments, prescriptions and billing when needed, as well as their courtesy in general, I have been very happy with everyone here.

First time visiting and I will be sticking with them. Unfortunately I only remembered one name so I hope these people can still get their credit, but everyone I met (technician, Dr.Cao, optician, and check out) was very kind, patient, and efficient even during this busy time of year for them. If you're looking for a place to get your eyeballs stared at, this is a good choice.