eyecarecenter

As usual excellent. Some changes have happened with EYECARE Center taking over the local business location on Ramsey that I have been going to for over 30 years. I am still getting excellent service. The the testing and treatment from the office personnel, Technicians and the Eye Doctor have been outstanding.

Great communications and the BLACK WOMAN that help me pick out my glass was great,even help me with setting up my pin number for my HSA card. It's the ppl that make business great. Keep up the great work.

WOW I moved to this area from the Virginia Beach, VA. The equipment at the Eye Care Center on Ramsey St that Dr. Chris Holland used was so much more advanced than what I was used to at my former eye doctor. I was very impressed and when we finished, he said my prescription was a lot different than my old prescription which by the way I had, had so much trouble since I first got my last glasses, because I just didn't think they were ever right and I wasn't ever able to see very well especially since I spent so much money on the glasses with my former eye doctor. The Eye Care Center, impressed me, although I haven't ordered glasses yet because I was running late for an appointment and couldn't stay to pick them out, but I'm excited to know that I'm gonna be able to see much better once they're here.

Not only was making an appointment super easy, but everyone was so kind and so helpful and so willing to assist with a last-minute request. Not things that they can usually accommodate but stuff that they definitely attempted to just out of the kindness of their hearts. Everyone was super kind and caring and truly thought of people as people and not just a number. 10 out of 10 recommend!

The place is filled with good people. Early in the morning is tough, but everyone is smiling, talking and happy to be there, just to make it a better day for me. I appreciate your kindness, and a quick process. Thank you all. Luke

We absolutely LOVE Dr.Holland!! We have been coming here for years. By we I mean my husband and both children. My daughter even comes to Fayetteville from out of town to be seen by him. With that being said it BREAKS MY HEART to leave. The office staff and optical technicians are absolutely terrible. I gave them grace for at least 2 years because they were changing systems due to being changed over to Eye Care Center. But it's like they do not understand or care how insurance works. Every single time we go in we have to point out that we aren't supposed to be charged for certain services due to the insurance we carry. I literally have to have my insurance benefits pulled up or have the insurance company on the phone for them to listen. We found out we were charged $40 for a service that we were supposed to be charged $0. That's $160 total for the 4 us and we'd been charged for over the past 2 years that we had that insurance. That's $320 that we just gave to the company. Tried to get it fixed they only credited it back to my son's account. I let that slide because I didn't catch it until late. With the optical side I ordered glasses Dec 2024 paid the out of pocket cost then waited 3 MONTHS to get glass that never came. Mind you, I had to keep going into the office to get updates. They said they would call me... never did. They said the insurance didn't approve my glasses because my prescription was too low. They ended up refunding my out of pocket in Feb 2025. I called my insurance company July 2025 to ask a question about something totally different and the insurance company said THEY HAD APPROVED AND PAID THEM for the glasses I never received. I ordered contacts for son. They wrote up everything, told me the total, I paid the full balance they total me to pay (because you can't order unless you pay the full balance according to them). 2 weeks later I picked up said contacts. And then 2 months later I get a bill in the mail saying I still owed on said contacts. I go into the office (because NO ONE EVER ANSWERS THE PHONE) they say they will get it fixed only to come back and say "No, you owe that, you didn't pay the full balance" I still have the quote and the receipt showing I paid what was asked. Still no resolution. I am done. I was gonna stay just so we can stick with Dr. Holland, but it's not worth my peace and this aggravation. My family of four will bow out gracefully. And the office manager showed she did not care at all. When I stated that if they can't get it right with the financial side I would have to leave and go to another office she (I think her name is Beatrice) replied "would you like me to get your records sent over to you?" So with that, the rude and unwilling to help office staff wins. Congratulations.

Me and my husband went together and got our eye exam and new glasses together. Very respectable and professional everything and more that we asked for

I am very satisfied with the serviceI received at this location on ramsey street. The staff is very professional and helpful.You won't regret stopping by and paying them a visit.