Vision First Optometry, Hickory

Had a great experience with everyone at this location. The front desk was so helpful about getting me an appointment quickly, the doctor was extremely professional, and Karen in the retail side was helpful, patient and knowledgeable with selecting glasses. They took my insurance and I got a very fair price on designer lenses. No complaints and I will definitely return.

Do not recommend!! Front staff treats you like your stupid and don't know anything. Laughed at me when I told them I was having issues with my prescription. I understand it takes time getting used to not having glasses. But when I tell them I need them for driving and can't drive safely with them, they should be more helpful and not rude. Staff working the frames was huffing and puffing when trying to decide on which frames I wanted. Very impatient people. They make you feel like you're bothering them everytime you go in there. Will never return to this business. Found out from a different doctor that they prescribed me readers for driving glasses. Highly recommend going across the street to Stanton optical or graystone.

I've been a client of Vision First for several years now, seeing both Dr York and Dr Sigmon. Each and every visit is handled with excellent customer service and outstanding professionalism. The doctors are very detailed in their exams and personable in their presentation. Top notch service! I highly recommend Vision First!

Bad customer service, lady says because she was in a car wreck gives permission to speak to patients any kind of way. Also have been waiting a month on a call back from any of Yorks offices for an appointment and no call. We will be making changes, I have giving them number of chances ( Doctors) on getting my script right. Waited months to deal with that, after that was figured out and I can see again I understood things happen and stuck with them. However after this morning being handled and asked if I wanted the manager was unacceptable! Not to mention the way my child and I was handled getting our glasses last year. Because we were Walmart customers, 3rd times the charm. NEVER AGAIN!

Karen is always very patient and knowledgeable in choosing what looks good and how to obtain the best fit for your EYEWEAR A real jewel

I highly recommend Vision First Optometry, a truly 5-star office. The staff's helpfulness and kindness are outstanding, and they go above and beyond to ensure a smooth experience for patients. Dr. York was super friendly thorough. Cassandra's helpfulness and courtesy are particularly noteworthy.

I have to start from walking in the door the receptionist was very kind and social. I felt welcomed as soon as I entered. I saw Dr Elizabeth York who was very thorough with my visit and listened to my concerns and addressed them all. The last person I saw was Nikki and was a wonderful way to end my visit. She helped me pick out glasses that I wouldn't have chosen but after trying them on I went with one of her choices. It's great to end a visit which you were regretting having to go to with a great office and a friendly staff from beginning to end. I think having Nikki as the last person I encountered makes me look forward to going back. Thank you and your staff for giving this elderly lady your extra time and patience.

I thought the people were pretty nice, even the Dr. This what's my first time being there, I selected this office because they specialized in diabetes exams. However, I am very disappointed with my glasses. These are the most uncomfortable glasses I've ever had to wear and, I had so much trouble getting them in my possession. When I first ordered them my prescription was wrong and I had to wait two more weeks to get them back. They changed the prescription for free, so that was good. But Then when I got them back they kept sliding down my face and so I took them back to get adjusted. The arms on the glasses move so much that eventually One of them broke. Hadn't even had my glasses for a whole month. So I took them back to get them adjusted and fixed, Now they're too tight on my face and hurt my nose and ears to wear them, their basically right at my eyeballs, I can't even sit them at the bottom of my nose because the barely moved down. My eyelashes are touching the lens and a glasses basically sit at the top of my nose which is very uncomfortable. My eyelashes should definitely not be touching the lens. So I know it's the glasses. I've never had this experience with any other place that I went to or ordered glasses from, not even the cheap international glasses that I order online sometimes. Also it seems like the part in my lens where my prescription is is not lined up correctly. These glasses are very uncomfortable and I am not happy at all. I guess they say you get what you pay for, and I paid basically nothing, so there you go. Smh...I'm not going to keep taking them back . I shouldn't have to, so I give up. I don't know whether to call my insurance to let them know All the trouble that I've been through and the fact that they're paying for glasses that I can't even wear comfortably. Not to mention I believe that they gave me the frame off of the display. They were no longer there when I went back and when I took the ones I have back they said they were out and had to reorder the framed. However I believe they just fixed the originals some how. I'm am so disappointed. I honestly wish I would have went to my regular doctor. So now I will be ordering some off of Vooglam since I now have to wait until next year to get new glasses. Really sucks. I live in a whole different city I can't keep going back and forth down there when this shouldn't even be an issue. I am sorry, and I hate to say this but I do not recommend going there. I'm not sure if anyone else has ever had this issue but I have never had this issue with any other vision center that I've ever went to. Never. And I don't understand. They definitely don't have to worry about me coming back. I rate it this place at 2 because I still can't wear my glasses. Not without being uncomfortable anyhow. That was my whole point of going to the optometrist, to get new glasses.