eyecarecenter

I had a wonderful experience at this eyecare center! The staff is incredibly professional and the doctors are very thorough with their exams. They have a great selection of frames and the office is clean and modern. It's so convenient having such a high-quality clinic right here in Indian Trail. Highly recommend for anyone needing an eye exam or new glasses.

I've been to different eye care places over the years but this experience was utterly amazing! The doctor was phenomenal, and she took the time to explain every aspect of my eye health. The staff was wonderful to deal with and they didn't try to upsell me like most places do. The person who helped me pick out my glasses was so helpful and knowledgeable! I would recommend eyecare center in Indian Trail to anyone! They are amazing. Thank you for such a great experience! They truly do care!

I am writing to formally share my concern regarding my recent experience at your eye care center. I previously had a routine eye examination at your location. My eyes were checked, and no major issues were identified. I was given a prescription; however, I was not offered or recommended glasses at your location and was instead advised to visit another location to have them made, despite having good insurance coverage. Following this, I had my glasses made at Target Optical. Unfortunately, I experienced discomfort and issues with the prescription, including eye pain. Based on Target Optical's recommendation, I scheduled a follow-up appointment at your same eye care center to have my eyes rechecked, which I understand is standard practice when patients experience issues with a prescription. During this follow-up visit, I waited for nearly two hours expecting to be seen by the doctor. Instead, I was asked several questions but was never examined by the doctor. Ultimately, I was handed the exact same prescription as before, without any re-evaluation, despite clearly explaining the discomfort I was experiencing. This experience was disappointing and does not align with the level of care I have received at other eye care locations. I felt that my concerns were not taken seriously, and the overall treatment--especially given that I have good insurance--was extremely unsatisfactory. As a result of this experience, I will not be returning to this location. I would appreciate a direct response regarding this matter and clarification on why standard recheck procedures were not followed. And on top of that I received my appointment got canceled. On while I was personally at the location.

By far THE best experience I've had with any eye doctor. The whole team is amazing! From beginning to end very thorough and professional. I highly recommend!

Office staff inside this location is extremely disappointing. Verified my son's insurance, gave him an appt then day of appt tells me he has no coverage. I called insurance who verify that he does have coverage, I even call his pediatrician office and ask them if they can pull up his coverage online and they can. Eye care center office worker put me on hold for 40 minutes with no resolution or care to figure anything out right up to the appointment time so I had to cancel. Liked the optometrist when my daughter saw her (same exact insurance plan which fully covered her exam and glasses) over the summer but if the office staff don't know how to run insurance correctly, good luck!

I like Eye Care Center in Indian Trail. I called one Friday ( very close to the time they close) Jennifer was extremely wonderful over the phone, and she made 4 appointments for me. She made appointments for my two sons, for my husband and for me. She was kind and patient over the phone. The date of our appointments Maribel was super attentive and kind. Doctor Patel was professional and gave us our prescriptions. Special mention to Bridget she was super patient and helped us to pick up some nice glasses. Overall a good experience with them.

Staff and physicians were very kind. And being a senior, I don't like to be rushed and I ask a lot of questions. I felt very cared for by an extremely knowledgeable physician that had to teach me about a new issue. I was cared for in the best sense.

I have always had an unhealthy fear of the eye dr until 1/6/26 when I came to eye care center! From initial check in until picking out my glasses it was amazing! This was the first time a dr showed me the pictures of my eye an explained to me! I honestly cannot wait until my next exam!!!