Raleigh Ophthalmology

Dr Jordan and staff were great with my granddaughter, who's eight. They were efficient and nice. Some patients and I could have done without listening to someone threatening to reprimand the front office employees. That was very unprofessional and uncomfortable for us. The atrium building is beautiful with restrooms available to the public. The office is clean with plenty of space and has a children waiting area. Wheelchairs are also available if needed.

Nice reception, intake person was thorough (and also nice). I did not have to wait at all in reception and only a few minutes before the Dr came in. He dx the issue and gave me 2 options, and checked my insurance before proceeding to the second option. Dr Johnson was personable, knowledgeable, and took care of my stye and me during this visit. Highly recommend!

Overall, I believe I'd recommend this facility, but I do have several critiques. First of all, it typically takes a minimum of 3 months to get in for a scheduled appointment, which feels a bit long in my opinion. They are however one of the few places in the area who will see toddlers under the age of 5 (my daughter was 2 the first time we went), so the wait to get an appointment is justified I guess. They do a good job of sending reminder notifications leading up to the appointment so that you're less likely to miss the appointment, so that helps. I arrived very early to the appointment to update paperwork. The facility was under construction (which we were unaware of before arrival) and there were a bunch of people in the waiting room. There was a small area for kids. It was literally a table with a kiddies chair, a few broken toys, ripped up books, and a couple puzzles with missing pieces. We made it work. My copay was collected up front, which was expected. They do a good job of communicating this ahead of the appointment, so there was no surprise. We were taken back about 20 minutes after our scheduled appointment time, despite showing up early as requested. No one apologized or acknowledged the wait. No biggie, but it would have been nice in terms of patient experience. I don't recall anyone actually introducing themselves either, doctor included. Clinically, things went smoothly. The assistant gather some preliminary info and dilated my daughter's pupils. We were taken back to the waiting room for another 15 minutes or so to wait before being taken back to see the doctor. The exam went well. They gave us a script for glasses. Unfortunately they don't have an optometrist on staff, so we had to find someplace else to actually have my daughter sized and to order said glasses. (Note: We initially had hoped we would be able to take the script and just order glasses online, but because they dont actually have the means to size you for the glasses, you still have to physically go to an optometrist before being able to order glasses online). All in all, the visit was not bad, but no expectations were exceeded. We'll likely continue to see this doctor until we are able to find a 1 stop shop that meets our needs.

They worked me in for an urgent matter which I really appreciated. I was examined first by Donzelle, COT and he was absolutely delightful and thorough. Then I was seen by Dr. Adam who reassured me that she didn't see anything of concern and gave me good advice on what to watch for in the future. Checkout was easy. I would highly recommend Donzelle and Dr Adam.

I had a great experience at Raleigh Ophthalmology, especially having Dr. Erik Johnson as my surgeon. He walked me through the steps before and during the draining of my chalazion and it was painless and quick. My eye is recovering nicely and already seeing clear results. Would definitely recommend!

The staff was welcoming and very kids friendly. My 4yr old son was referred there by his pediatrician after failing a vision test. They have a playroom for the children in which my children loved. They had cartoons on the TV in the room to soothe and entertain the children as well as books. This was a great experience for my little guy!

The staff was very friendly and welcoming. From front desk check in until the very end checking out everyone was welcoming and pleasant. They took time to explain everything they were doing before hand and WHY they do it, which I love. The ophthalmologist was also very kind and explained his findings in a manner in which I understood and felt comfortable leaving knowing what is going on. 10/10 recommend.

Dr Johnson was amazing. He explained everything so well and was so caring. Although the surgery on my right eye was originally unsuccessful he tried another procedure and didn't charge me. The second surgery gave me the expected results and I couldn't be happier.