Dayton Eye Surgery Center

BEWARE! Ask for a detailed list of what you will be charged. I was asked to pay $580 at my first cataract surgery. Before my second surgery date, was called and told I didn't pay enough and had to pay $1600 before my next surgery! Then yesterday, I received a SECOND NOTICE for a $180 bill. I never received a FIRST NOTICE!! Called the office during business hours to ask what the bill was for and had to leave a message. No call back. Poor, poor customer service. Wish I could leave ZERO stars.

Avoid this surgeon if at all possible. They are completely insensitive to the needs of those who wait for their loved undergoing a procedure. There's no coffee, you're not allowed to bring your own into the lobby, they insist you wait in their uncomfortable lobby chair for several hours rather than letting you leave and return with a phone call when your loved one's ready to go. I hate this surgeon.

Changed the time 2 times. The second time was day of surgery. I was the family member who had to rush to get out of work even earlier than already planned. We arrived on time at 1:15 instead of 2:30 for their new day of requested schedule and are completely checked in within 15 minutes. I asked what time his surgery got moved to. But the time didn't move, it was still at 4pm?? You can't go anywhere, you sign away your right to leave the premises. I had to skip lunch to meet their new schedule. But I'm not aloud to go get food. And they want me to sit here for hours, NOT DURING SURGERY, just to hangout for hours prior to the 20 minute surgery. Everyone was more than polite to as we bent over to take their constant changes. So at least the staff is friendly and the place is clean.

EXTREMELY long wait to be seen. We were told to arrive at noon and the surgery time was scheduled for 1:30p. The surgery did not take place until 4:30p. I'm literally still waiting in the lot and the business has now closed. Over scheduling patients like this should be illegal. Every one who accompanies patients cannot stay on the premises for 4+ hours. I'm incredibly upset about this. I will be reporting this to the BBB.

Incredibility long wait times. They consistently over schedule their capacity to service. It appears they recently merged several organizations into a central provider group. Received billings and invoices from Cincinnati, Dayton, Columbus, and Detroit. Called for clarification and was assured we were paid up. 3 weeks later received notice for referral to collections. Simply a frustrating and unpleasant experience.

Facility is clean & staff is friendly. They go out of their way to help & keep you informed. I know a couple RNs that work there, and they say they love working there. Management has been supportive & helpful. There are a few current employees that seem to want to trash management, but it's those same employees that try to take advantage of the policies & don't like being held accountable. Few bad apples in every bunch?? My personal experience has been wonderful!

I would give zero stars but it's not an option. Surgery cancelled because they don't feel comfortable doing it due to some pre admission testing results. The only changes in my health since the last surgery there is that I've lost about 40 lbs. I'm healthier now than I was the last two times they did surgery. They also waited til the very end of the day to have someone call me. My tests were done 17 hrs prior to the call. I think they could have cancelled me by noon. At the end of the day, it comes down to money, not some faux concerns about my pre admission testing report.

Wasted my time for over 3-weeks !! They Don't do ANY Financing !!! Expect you to pay $5,000 up front didn't tell me till scheduling for cataract surgery !!! 1 of the Only places to doesn't do Financing !!! Go anywhere but there !!!