Comprehensive EyeCare - Centerville

I am very grateful for Dr. O'Neill and the staff at Comprehensive EyeCare. I have not seen this clearly in years and I am constantly noticing details around me that were previously lost in haze. My first day wearing my trial contact lenses, I was stunned that Dr. O'Neill was able to dial-in my prescription so precisely. I honestly didn't think it was possible for my vision to be this sharp and functional. I had not been to the optometrist in several years. Around 8 years ago, my optometrist had so harshly overcorrected my vision, reading and writing at a normal arms length's distance was impossible. When I told to this to my optometrist, I was told to get a pair of readers. It did not make any sense for me to wear readers while doing office work only to take them off to drive home and then put the readers back on when doing work at home. This would have required me to somehow to put readers on top of my new glasses, which were the same prescription. When I explained my frustration. My optometrist just shrugged and repeated, "You need readers". I just wore my old pair of glasses for a year. My next optometrist took one look at my prescription and diagnosed the overcorrection. I had a couple of blissful years of clear vision and productivity, until I lost my insurance. The treatment at the front desk became more terse. My optometrist's "small talk" began to veer into the "freeloaders leeching off society are destroying this country" direction. I got the message and moved on. I found another optometrist. I made an appointment for three months in the future and I felt lucky to get it. On the morning of the appointment, a staffer called me and told me that my insurance was not accepted (even though it had be listed and accepted as an option in the on-line booking process). The staffer then informed me that if I wanted to get my eyes checked, I could pay $300 out of pocket, or I could go elsewhere. Honestly, I was not expecting much when I made the appointment with Dr. O'Neill. After being treated as a burdensome obligation by my previous eye care establishment, it felt a little unusual to be treated in a decent and professional manner. I was able to get some excellent contact lenses, and thanks to some extra work by Ms. C., who managed to find me extra savings, a fantastic pair of glasses.

Doctors are good but will not be back since I got charged for an exam I was told by the office staff five times prior to the exam it was covered by insurance which it wasn't and almost had my account go to collections because of it.

I received a thorough eye exam with Dr. Fox. She was very knowledgeable, professional and answered all my questions. She is an excellent Optometrist. Staff was great also

Excellent care from the local medical and office staff. They can get backed up at times and email from HQ can be odd.

Horrible experience. I had my appt and glasses ordered Dec 31st. Was told it would take two weeks. After almost two months of me checking in, (they never called to update me that there were issues or delays) they called to say my glasses were in. They were the wrong frames although she insisted they were correct until I showed her a picture of me trying them on. She told me they had issues with the factory so I've been more than patient. When the wrong frames came in, I said I could choose a different frame if that's the issue and she said no it's fine. One time I called to check on the status and her response was "I have customers who have been waiting longer than you" like that was a selling point? They did refund me which was great but I still have no glasses after 3 months. Will not be returning here ever. If I could give a zero I would.

Very disappointed today. Was an hour pasted my scheduled time and when I asked why was told due to a walk in with an infection. Know there are emergencies but my time is important too. Walked out as Dr was still with a patient. Called staff back and got a sorry which didn't feel heartfelt and when I said I'd have to think if I was coming back, they quickly hung up on me. Decision made!

Dr O'Neill is the only one I trust to Rx my RGP contacts. She's kind, patient and the most talented/experienced troubleshooting the most approp Rx until we are both satisfied with my acuity and comfort!

Efficient....warm and friendly staff. Listening doctor, detailed, friendly and very skilled! I am immensely pleased with my entire experiences from start to finish!