Mill Run Vision Center

My family and I recently visited as new patients. Dr. Schecter himself was warm and welcoming. Our sessions were very thorough and informative. It really felt like the extra mile was taken for our exams in comparison to other chain vision centers that I have been visiting over the years. Each of us had a great experience. His assistant was so kind and helpful while we chose our frames - one of being a picky 10yo ;). We feel like we have found a permanent practice that we can return to.

I've been a loyal patient at Mill Run Vision Center for over 20 years and never had an issue until this last visit. Unfortunately, the front office staff--especially the main woman at the desk--is consistently rude and unhelpful. Customer service is non-existent. I really like the doctor here, but I won't be returning because of how poorly the office is managed. I ordered glasses and was told they would arrive in 7-10 business days. Instead, it took 19 business days. I called for over a week straight with no answer and no return call. Strangely, when I blocked my number and called again, the phone was answered immediately. When she finally "looked into the problem," her only response was, "it happens." No solution offered--even though I explained I needed the glasses urgently. Because of this, I disputed the charge with both my insurance company and my bank, and thankfully was refunded so I could purchase glasses elsewhere. It's very disappointing to leave after two decades, but the office staff has made it impossible to continue being a patient.

Dr Schecter has been our family's optometrist for almost a decade. His office staff are wonderful and helpful in all aspects of the visit. He is excellent with kids and adults and has been understanding when I have a situation come up or need frames adjusted. A great doctor and friendly conversationalist. I highly recommend this office!

My entire family has been seeing Dr. Schecter for years, and I genuinely have never met another provider who has cared so much about my wellbeing. He is attentive, compassionate, and has fantastic bedside manner. If I ever call the office after business hours to leave a message, they always call back the next morning (I cannot say I receive the same timeliness with other docs). I have gotten into appointments faster than I have with my own PCP, and they are the most reliable people.

I have a great fear of eye doctors. I had not been able to complete an eye exam in many years. Dr Schecter was kind, thorough and very patient throughout the entire appointment. He explained every step of the process in a way that was understandable. I was completely at ease. The staff is very kind. They took extra time to help me find the right frames. Because of the new prescription, (not having used glasses regularly) the staff took extra time to explain challenges I may encounter. They made sure I walked out of the office fully comfortable with my glasses. I live quite a distance from Mill Run, but I will return again and again!

I recently visited Mill Run Vision Center and Dr. Schecter for my first appointment. The location is easy to find within a strip center with plenty of parking. The office itself is clean, orderly and modern. I arrived minutes before my appointment start time and didn't have to wait around, which I like. Front desk staff was friendly and Dr. Schecter explained each step of my appointment ensuring I understood what was happening, which I appreciate. When it came time to order my glasses the selection was varied with multiple price points, and they helped me find the optimal pair for the shape of my face. I never felt rushed and each step was perfectly orchestrated and yet individualized.

Going to Mill Run Vision was a great experience, and Dr. Schecter is very kind, thorough and makes you feel at ease during the whole exam process. Very happy to call him my eye doctor and highly recommend him!

My uncle works here and he's a great eye doctor. All of my family have gotten their glasses from here and the place itself is so cute. I love the energy and the open concept so it doesn't feel like you're sitting in a waiting room for your appointment time. I HIGHLY recommend going to milk run vision center