The Eye Clinic, Inc.

Extremely upset! A few years ago I had an eye exam here and while I didn't need new glasses I decided to splurge on a very expensive pair of prescription sunglasses. I stopped in to have the screw in the frames tightened and the girl who waited on me said she was unable to tighten it. While I was talking to her I asked her about what looked like the coating on the lens was coming off after only a few years. She blamed the coating coming off on my using pre-moistened wipes to clean the glasses and that I would have to buy new lenses. These supposedly high quality glasses cost me a lot of money and I thought that I was getting a quality product and quality service to go along with them. WRONG!!!!!

I've been going to Dr. Hansen for years (since I was a teenager). About a decade. I was having medical problems and went in for an exam and for some reason my insurance didn't fully cover it. Unfortunately, I haven't been able to afford it until recent due to unemployment for a few months and low income at my previous job. That is fully on me. So I'm not sure why it's their policy that my family can no longer utilize their services due to me not paying one bill? They've NEVER had issues with my parents or me up until this bill. And again, this bill has NOTHING to do with any of my family members that go to clinic. We've had issues since I was younger getting them to bill correctly to insurance but that was on their side and was solved once it was explained. So I'm just tired of the accounting side of this company and sad I will no longer be able to see the eye doctor that has been treating me for years and that I'm comfortable with.

I am very satisfied with The Eye Clinic. I was really struggling to see because I had squinty eyes and I struggled to keep my eyelids open enough. Dr. Ronning determined that he could do surgery to raise my eyelids. The results after surgery were amazing! I could see so much better. The only complaint I would have is that their glasses are way overpriced at their optometry center. I've gotten better quality glasses elsewhere for a fraction of the price that I paid the first time I used their optometry dept.

Everyone was very nice. Dr Hansen was thorough and answered all my questions.

The Eye Clinic in North Canton is excellent, best eye clinic I have ever been to! Dr. Ronning is very knowledgeable, understanding, and friendly. All the staff is friendly. The waiting area is clean and comfortable. It is the only eye clinic I will ever go to.

I have been seeing Dr.Hansen for 15 years. His treatment and care is excellent. I have a special condition with my eyes which makes fitting of contact lenses very difficult.The eye doctors I saw before Dr.Hansen just could not get me comfortable and correct eyesight. Dr.Hansen has truly improved the quality of my life through my eyesight and has always been very nice to me. His staff is great as well and they also have two locations. THANKS AGAIN, Dr Brent Bach

So very happy with the care I have received. I have a number of eye issues and staff is willing to attend each one with patience and kindness. So very happy I found the eye clinic in North Canton

Dr. Hansen and the technicians are all very nice and welcoming. They make going to the eye doctor a breeze however the ladies who work in the optical department are very unpleasant. I was in three weeks in a row for myself and my daughters. They do not greet you when you walk in the center nor do they cast a smile, as yes you can still tell if someone is smiling under a mask. They act like you are bothering them if you ask a question. The one lady acted like it was a hassle to pull up my insurance information to see what they cover, sorry but that is part of your job. I called yesterday and asked for my daughter's glasses prescription to be faxed, as being a busy mom I somehow misplaced and my only option was to pick it up as they would not tell me over the phone, and we are going on 24 hours and I still have not received the fax. It really stinks as Dr. Hansen is truly a wonderful human being and is so great with my girls but due to the awful experience in the optical department they will not be getting our business for ordering glasses and I am contemplating finding a new eye center for our yearly appointments. No one enjoys feeling like you are being a hassle and when your 10 year old makes a comment that the lady was not very nice, it truly speaks miles.