LensCrafters

Gerald and Jennifer were fantastic in helping us select glasses and making sure we had the perfect fit. I highly recommend LensCrafters after this experience--it was by far the best shopping experience I've had when purchasing eyewear. The team was friendly, professional, and attentive from start to finish. I will definitely be returning the next time my family needs glasses.

I really look forward to my annual visits to Lens Crafters. My visit this year with not a disappointment. The doctor & staff are always professional, proficient, punctual & friendly. I'd like to give a special thanks to Ginger for helping me choose the most attractive & cost efficient glasses today! Keep up the good work!!!

Ginger did an amazing job. She was very thoughtful and knowledgeable. She gave me different options and really went above and beyond to make sure all my needs were met. A+

The worst shopping experience I've ever had happened at this location yesterday evening due to an aggressive and disrespectful saleswoman. I will never be shopping at LensCrafters again. I am disgusted by her pressure tactics and complete disrespect for my boundaries. This saleswoman hounded me, giving me unsolicited advice on what glasses "she'd like to see on me" despite me obviously showing discomfort due to her unending questions about which frames I liked and bringing out "similar" frames that also happened to be the most expensive brands in the store (Prada, Versace, Tiffany) even though I was looking at Rayban. She would not stop talking to leave me alone to peruse. Did she think I would crumble from her pressure and buy a $500+ frame even though the ones I was looking at were $200 or less? When I realized that I needed to leave because of my plans, I told her, and she kept holding me hostage, showing me one pair after another that she "really loved." She wouldn't give me back my glasses prescription which she held hostage for the entire time I was there. I had to go find it myself and take it back as I was leaving. Her sales pitch basically kept going even as I was walking out the door. I never got her name because the one thing she didn't do was introduce herself. Bottom line: this experience completely put me off LensCrafters. I will never spend my money here and I will encourage my friends and family to stay away from this organization. I am so disgusted by this saleswoman's tactics. I wouldn't be surprised if she's driven away countless others from this brand with these same aggressive hounding.

Arianna was awesome <3 and gave great customer service from the moment we walked into the already busy store all the way up until leaving. Great employee to have on board. Gerald was also pleasant, although he hadn't provided any service, he was engaging with customers. Both he and Arianna showed how they had a great work relationship with back and forth banter. I would definitely come back to shop just for their service alone. The eye glass selection was nice too. Thank again.

I had a very disappointing experience at this LensCrafters location. I went in intending to purchase six pairs of Ray-Ban Meta glasses for business use. Prior to visiting, I called ahead and was told I would be eligible for a 50% off lenses promotion with the purchase of frames, which is why I chose to shop in person. In-store, I explained to Angela that I needed to purchase both frame sizes to determine proper fit for my employees and that the glasses would be used indoors with prescription lenses, so I did not want polarized lenses. Despite this, I was later told that the promotion would not be honored and that the glasses would instead be ordered online with prescription lenses through Ray Ban--completely defeating the purpose of purchasing through LensCrafters. I ultimately purchased a pair with the intention of returning it and ordering elsewhere due to the lack of consistency and clarity around promotions. The experience felt disorganized and misleading. Thankfully, I contacted the Kenwood Towne Center LensCrafters, where the store manager was surprised by what occurred and was extremely helpful. The difference in service was night and day. I will not give my business to this location, if you are paired with Angela, please run.

The Tri- County location was very clean, staff was professional and Dr. Grubb was kind, and thorough. Cheryl showed great customer service, with a professional kind attitude.

Staff and doctor are very helpful, pleasant and thorough. Good experience as always. Lilly was very helpful with glasses and figured out a problem I had.