Family Eye Care of Wooster, LLC

Dr. Lauffenburger and her team are always amazing. My kids and I have been seeing her for a long time. I'm legally blind so have a lot of experience with various eye doctors throughout my life. It doesn't get any better than Dr. Lauffenburger. I can't recommend her and her team enough. We've moved almost an hour away, but still continue to go to Wooster for our eye appointments. It's more than worth it for our family.

My family has been going here for years. The Dr and most staff are very personable. They've helped with after hours issues when my husband had metal in his eye. The Dr. Has checked up up my husband while he was battling cancer. She has been very good with the girls before, and especially after my husbands passing. Takes her time and talks to each girl and includes them in their health. Teaches them tricks to help them remember how to take care of their glasses, especially since I now have a new ones in glasses. Dr. Has even bought livestock at the fair one year to hep out my daughter. Cindy is awesome with helping you pick out glasses. I picked it something i never would've on my own and I absolutely love them. I highly recommend this office. My loyalty is with them.

This office is wonderful and amazing. They worked great with my kids, including my Autistic son. They were able to explain the entire process, step by step and his anxiety levels were super low. They did a great job with the exam process for both of my kids and were patient and kind. Just a wonderful experience and we will continue to go to them! I'm so glad we switched to them from our old doctors, who pale in comparison.

we have been using the services at Family Eye Care of Wooster, since I moved here in 2008. I never needed glasses , until a few years ago. They are accomodating, I like the fact that I can simply drop in, and see a human to make an appointment. As you know, in our modern day age, computerized robot phone systems prevail...... FACE to face, personal relationship for all my Eye care needs, is what I appreciate.

So my wife called to set up an appointment for our son to make sure his vision wasn't being effected after finding some things on a cat scan like his doctor told us to. Off the get go the woman on the phone was snotty, asked for his name and when we gave it to her we explained he was supposed be seen in January but we had to cancel due to the weather because why would we risk our child's life for an eye appointment. This woman says that we never called and since we cancelled his new patient appointment he will never be able to be seen at that office ever. What sense does that make and what kind of god awful place is this that it holds a childish grudge like that against someone who couldn't make it to their appointment due to the weather. Needless to say we won't be back. We loved our eye doctor but the staff has always been terrible.

We have been going to Family eye care since they opened. Excellent staff and caring. My youngest daughter was having issues in school and they dug deeper into the problem when the school would not consider doing anything. Got into vision therapy and that completely changed her!! Also at a FRACTION of the cost of other places inthe area that do vision therapy.

Receptionist was rude and condescending on the phone prior to appointment trying to collect insurance information. Told me I could not bring in insurance day of appointment - I had to do it prior to. When I arrived for appointment asked me for my insurance card. Which is it? Simply dialing back the rude and condescending attitude would be nice.

I've worn glasses for seventy years and have seen many docs in that time. Dr. Lauf is the most knowledgeable, responsive, and compassionate I have seen. Everyone in the office is skilled and friendly. My husband, kids, and grandkids go to FEC for our eye care needs. (Full disclosure: I've known the doc for many years--but she is truly the best!)