Dr. Kong Chang & Associates

Well, it's unfortunate that I see such a low score in review for Dr. Kong Chang and associates. I've had an excellent time here getting my eye exam was prompt. I waited a short while but they helped me as soon as possible. They have a new optometrist. His name is Dr. Crosby. The young man was about 40 and very experienced and helped me. I'm excited that he has joined the team and I wish him the best in his career. Please do not listen to these negative reviews if you need an eye exam. Hey, if you need it with some people that really care and are prompt with their service. Please visit this location

I would not recommend this place for prescription glasses or contact lenses. My husband visited about a month ago for a prescription and to order contacts. We were told repeatedly over weeks that the contacts were out of stock, and finally we were told they were "in" -- but only if we scheduled a "fitting/try-on" appointment. When he went to that appointment, he was charged -- despite the staff member not knowing how to properly insert contacts and refusing to help him. They said "if you can't put them in, you can't have them." Meanwhile they gave inconsistent reasons for the charge: first the appointment itself, then the lenses, then a supposed contract. They claimed the lenses had arrived, but in reality they were never ordered. No other eye doctor I've visited has required a "fitting" just to sit there and do nothing, then still charge me. The communication was terrible, the professionalism was nonexistent, and the whole experience seemed dishonest. Bottom line: go somewhere else for glasses or contacts. This place is disorganized, misleading -- and a waste of your money and time. My husband will be filing a complaint with the state licensing board because of this.

I was reading the reviews in the waiting room feeling a little nervous but everybody was super professional and accommodating and listened to my issues I was having with my old glasses. They tweaked my prescription a little and I also needed bifocals so I went next door and was helped by a super kind girl who helped me pick out my frames and they were ready in an hour and I was able to see super clear driving home! Super happy with my experience using this doctor and the eyemart next door!

I hardly ever leave a review. But do not come here, I had my eye exam and photo thing done. Told the optometrist several times I had blurry vision even with the lenses on that it seemed as if there was a film and that I could see fine in paper like materials but not with the screen they used, that the light affcted my vision. He said it was normal that I was testing 20/20 with the lenses but I could see the same without them in paper just not the screen which is what affects me. 3 months have passed and I still have the same issues with my lenses and they say it is because my vision might have changed.

I've seen Kong Chang, OD, for years and have found him to be nothing but courteous and professional. My most encounter was just today, being seen for a one-day post op visit for a cataract surgery and lens implant. He did a very thorough exam to determine that the lens had properly seated, and the intraocular pressure was within normal limits. Dr. Chang is not one to hold your hand and give you sweet platitudes, but if you want a professional optometrist who is both thorough and competent, you can't go wrong with your choice of vision experts.

I took my 93 YO mom with Dementia to Dr Chang. Every single person in the office was wonderful to us. They never got impatient or short and treated her like their own grandmother.

Dr. Chang was very nice and respectful. But the little skinny lady that was the check out clerk not helpful at all. Dr.Chang where do you find this people with no empathy it's sad and disgusting can't be trusted!

I got my annual contact fitting with Dr. Kong at the N May Ave location. Doctor Kong scheduled a week follow up, showed up for my follow up 10 minutes early. I was not seen until 45 minutes after my appointment time, after the 5th person from the lobby went back that showed up after me I asked what's the deal. Only then was informed they lost my chart within a weeks time. Will not recommend this doctor or any of his offices. He also speeds through his exams and barely spends anytime with his patients.