Eyemart Express

Review for EyeMart Express My experience at EyeMart Express was nothing short of exceptional. From the moment I walked in, I was greeted with warmth, professionalism, and genuine care--something that is becoming rare these days and truly deserves recognition. I came in to purchase a pair of Armani frames, and the level of service I received elevated the entire experience. The ladies who assisted me were absolutely stellar--gregarious, attentive, knowledgeable, and an absolute joy to do business with. They took the time to listen to my needs, guided me with expert advice, and made sure I walked out feeling confident, seen, and taken care of. What stood out most was how effortless and uplifting the entire process felt. There was no pressure--just honest, friendly, top-tier customer service. That kind of energy turns a simple purchase into a memorable experience. Thank you, EyeMart Express, for setting the bar so high. You've earned a lifelong customer. With gratitude, Kory Marlowe

I went to EyeMart Express 2 months ago with a prescription in hand to get new sunglasses. I've been back a total of 4 times (not counting one time when I went and they were still not ready) and I still have sunglasses that are unusable. As you can see from the picture, the polarization in the right lens is about 45 degrees off. Below is a detailed account of what has happened so far. While I was there the first time, their machine broke and so I was told they'd likely be ready in a few days. 2.5 weeks later, they were finally ready, but when I picked them up and tried to drive home, I couldn't see anything. It felt like the world was a hologram. Cars were transparent and I had double vision. I turned around and went back and the employee who helped me said the lenses were installed wrong with one of the polarized lenses tilted 90 degrees. She said their machine was broken again so they'd fix it soon. Another week goes by and I am notified they're ready. I go back and it's the same thing, double vision, maybe slightly better? But I couldn't see the distinct outline of objects and things in the sun glowed like a hologram, still had double vision. I went back in and told them something wasn't right and the manager tried to convince me that it was just the polarization and I wasn't used to it. I tried to wear them for a week and it was giving me headaches and I could not see, it was clearly wrong. I went back a week later and asked them to fix the lenses. The person who helped me immediately noticed the tinting was obviously off and offered to have them redone from scratch. I picked them up 20 mins later and it was a big improvement so I left thinking I was happy. But then I started noticing certain things again would sort of look transparent depending on the light. The pictures attached are of my sunglasses in their current state. The polarization in the right lens is again tilted about 45 degrees and is not correct. If this was the *first* time I had this issue, I'd be (and was) forgiving and understanding. But for this to be my *third* time trying to have this issue corrected and they are still giving me sunglasses with the polarization off??? This is getting ridiculous. This company clearly has a massive issue with quality control. Their machine seems to be continuously breaking, they try to convince customers that it's actually the customer's issue. It was truly unsafe for me to be trying to drive with my sunglasses in their original state when the manager tried to convince me I just needed to "get used to it." She even asked me to bring in my rx sports sunglasses to test them to see if I was correct that I'd used polarized lenses before. This is not an issue with me not knowing what polarized lenses look and feel like. This is a quality control issue that the company has thus far been completely unable to resolve, 2 months later. I would absolutely not return here and not recommend anyone else come to this business. If I could have given zero stars I would.

I have to start by giving Melissa a shout out! She was so knowledgeable and happy to help. I couldn't believe they are able to complete people's orders within 24 hours. Awesome optical shop

MaryMarie was such a pleasure to work with. I ended up getting two pairs of Oakleys because she is also such a competent sales woman. They were a great deal and superb customer service.

Loved that we could get new glasses the same day as our eye exam appointment. Melissa was very helpful and did a great job guiding my daughter through selecting new frames.

The technician that took care of my glasses was attentive to detail to en sure my glasses fit me correctly. She was patient, courteous and efficient. Consequently I got the best fit pair of glases I ever had and I think it was because of her profesional way to do her job.

Excellent service and selection. Went in to get one pair and got two because I couldn't decide on one. Melissa was so helpful and glasses were fine in about an hour. Fabulous

One word describes my experience: Impressive. I had an eye exam at another vision clinic. That clinic didn't believe me regarding my benefits and it didn't verify them. Frustrated, I went to Eyemart Express. In contrast, MaryMarie actively listened from start to finish. She immediately verified my benefits so we could focus on glasses. She offered me lots of options and was incredibly helpful by providing me information and feedback. What was important to me was she actively listened and didn't try to pressure me or offer me something that didn't work. I appreciated MaryMarie because she was detail oriented and double checked everything to make sure it was just right. She is a real asset to the company because as a result of her great customer service, I will return and will share with other people I know that they too should go to Eyemart Express. Thank you MaryMarie.