Pacific EyeClinic Portland

Excellent service, my daughter did not want to go in for her eye exam but the person who attended her was able to talk to her, she was very kind, my daughter left her visit happy.

The last straw occurred during the last year before I took my business elsewhere. I woke up randomly to popped blood vessels in my eyes and I had to call out of work due to pain and worry. During my appointment shortly afterward, I described my symptoms to the optometry students who then relied it to the doctor. With the door open, I was able to hear the doctor say "Tell her she manifested it and is imagining her symptoms because they make no sense. She's just exaggerating." I just froze! When the students came back to my room, I asked them if I had heard correctly then asked them to bring the doctor in. He denied it at first and got defensive until I repeated what I heard verbatim. The optometrist still blew me off. Definitely not returning For 2-3 years, the service was alright. The employees that check you in for the appointments are very nice and accommodating. As a woman of color, they have never acted differently with me.

My daughters are both patients here. My elder daughter broke her frames and needed to replace them while away at college, so I called them to get the prescription. It went straight to voicemail so I left a message. No response. Over the next two weeks, we called them a total SEVEN separate times, both on the general voicemail and for the medical records coordinator, each time leaving a thorough message. Not one reply back from anybody. Incredible. I then took time off work and drove down to their office. A woman in the eye glass shop downstairs pulled up the info and printed it for me in about 30 seconds. She was great (and exactly what should have happened in the first place), but we won't be back to this clinic.

I have used the Pacific Eye Optical in downtown Portland. In my mind, it gets the worse rating ever. I am 83 years old, and have worn glasses since the age of 13. Never have I had a worse experience. I bought very expensive Berlin frames. Had nothing but trouble with them. The side over ear kept falling off, replaced with same frames. Then, one lens became clouded and appeared cracked. I took the glasses in...told they were under warranty and would be fixed. Also, I was told that those lenses should never have have been put into those frames. Checked back....tried so many times to reach them by phone. Never ever got return calls. They don't answer the phone. Months went by, finally talked to mgr who said that they could not replace them without a fee. This was six months ago. I ask them by mail to send them to me. Never responded. Finally talked to Opthomologist on the upper floor, and she intervened and sent them to me! Without her help, I would never have them back. This is after 6 months!!! I never, ever would go to them again. Most inept group I have ever seen! Do not go there!!

I made a visit with my daughter over a month ago to get eyeglasses with a prescription we already had in hand. The young lady we met with was courteous and efficient and I was told I'd receive a call in 2-3 weeks when they arrived. However, I've received no calls and no messages. I've left multiple messages as no one has picked up my phone calls on different days and hours.

They were great on the phone and even called to confirm my appointment a day ahead. Never in my life would I have guessed that I'd be waiting 30+ minutes past my appointment time for a routine eye exam, but apparently that's a thing here. The waiting area seems to be shared with a medical office so there are also loud children to delight you while waiting.

TL;DR after 4 months of excuses as to why my glasses weren't ready, they just called to tell me THEY FORGOT TO PLACE THE ORDER. 4 months, and they just figured that out. I tried to like these people. I gave them a chance, but what happened this time is RIDICULOUS. I ordered my glasses in March. Last year it took a month to get them, so I wasn't expecting them right away, but it kept taking longer. I would check in with them every few weeks, trying not to harass them. They'd always say they had to check with someone else & promised to call me back, but they usually didn't. They always seemed confused & had different theories as to why mine weren't ready. One time they said that my insurance required them to go through a different lab, which was taking forever. Anyway, they just called me yesterday and told me THEY FORGOT TO PLACE THE ORDER. Omg I am beyond FED UP with them.

Very disappointed and upset with my experience at Pacific Eye Clinic. I was referred to this clinic by a social worker who recommended it especially for low income patients-- I'm an AmeriCorps VISTA and make $900/month, so I was looking to get a contact fitting for cheap. Keep in mind, I am a young adult with no history of adverse eye health or complications (astigmatism, etc.) Incredibly straightforward exam that I've never paid more than $120 for (Costco). Boy, was I misinformed. I brought in my SNAP letter detailing that I receive full governmental benefits, thinking that was my ticket to a $50 eye exam. I was slammed with a $240 bill after my *INITIAL* exam (stay tuned, folks) that was partially covered by my VISTA "health benefit" plan ($200, so I paid $40 out of pocket). I was expecting the exam to cost $100 less, money I was planning on using to purchase contacts. My first exam, which, by the way, took two and a half hours, I was provided contacts that I didn't really care for. My optometrist, though well-intentioned, refused to write me a script for contacts I've been wearing since I was 18 because they are "day and night", and she believes they're worse for your eyes. I was scheduled for a second eye exam to "check the fit" of the contacts-- something I've never had to do with other optometrists in the past. It was weird, but I obliged. After my second exam, (one hour long, btw) which I forgot to wear the contacts to and therefore had to schedule an unprecedented *third* exam, I asked for a line item receipt of my charges because I thought the $240 sounded fishy. After reviewing it, I noticed they had charged me full price for the glasses exam ($130), though I had proved I was low income and qualified for the $50 exam, a difference of $80. I decided to bring it up at my *third* appointment. I told the receptionist (who was very nice, I had dealt with a rather snotty one my last two times who was fortunately not there for my third visit) that I was unsure if the charges on my account were accurate and asked if she could check it. I brought in my SNAP letter again, explaining that I'm a VISTA and live below the poverty line. She told me that "since [I] had insurance", the discount didn't count. Wait, what? I have a "health benefit" plan that covers out of pocket medical costs, up to $200 for optometry. It is plastered all over the website of this benefit plan that it is NOT an insurance plan. She offered to revoke the charges and take off the benefit plan, upon which I would owe them $140. What?? So, either I pay them $140 out of pocket and use my benefit plan to buy contacts (DO NOT order contacts from PEC, a box of my contacts costs $45 at Costco and $90 at PEC), or just buy contacts from Costco, neither of which I can afford. I was stuck between a rock and financial hardship. So, I was just so upset that I told them how horrid my experience had been at their eye clinic and just left. I probably would've saved $40 if I had listened to her, but I was so fed up with having to go to the clinic THREE TIMES for a simple eye exam and be overcharged by $100 for something that I really should've gone to Costco for in the first place. I write this obscenely long review in an effort to paint as clear of a picture as possible, and though I am biased and anyone should take such a ridiculous review with a grain of salt, it goes to show how awful and frustrating an experience I had with this damn eye clinic. I'm giving it two stars because the intern who so meticulously studied my eyes was very sweet, the optometrist was well-intentioned, and I enjoyed my interactions with every receptionist (except for one who was incredibly snobby to me my first trip in for "not informing [her] of my benefits, so [she] would have to get on the phone next time there was a chance", which was five minutes later, but I had already explained my situation when I made the appointment, so I really didn't understand why she had to be rude to me). TL;DR: When you're shopping around to get your eyes checked, just go to Costco.