West End Family Eye Care

I've been seeing Dr. Martocci for well over ten years now and I can't recommend her highly enough. She's extremely professional and knowledgeable but also fun! She was so patient with me when I switched over to contacts from glasses, taking the time to personally help me learn how to get them into and out of my eyes comfortably. Her staff are courteous and sharp. I've always had a wonderful experience, a lot of these reviews are old and don't reflect the current practice.

Dr. Monica is wonderful! She explains things thoroughly and I very much appreciate her ability to get right to whatever the issue is. My kids love her too and she has helped them with more than one eye injury.

A friend suggested this place when I was visiting PA and after my visit I went to review it and was surprised by the negative reviews! I had such a good experience here. My eyes are a bit unusual and when I tell most optometrists my prescription they look at me like I'm lying, but that wasn't the case! The exam to check that my eyes weren't getting worse (my fear) was extremely pleasant. Got a great pair of glasses and a very reasonably priced backup pair. Were I in Allentown again, and in need of glasses, I'd absolutely return.

Dr. Martocci provides such a fun experience when it comes to making an eye appointment. Her and her staff truly take the time to speak with you not only about your needs, but also makes time for creating personal connections with all of her patients as well. Now that Dr. Martocci officially runs West End Family Eye Care, her fun and very extroverted personality makes the wait for an eye appointment 100% worth it.

I had heard nothing but ranting and raving from my boyfriend about how awesome this office was so I scheduled an appointment. I then went into the office for his next visit and he saw a different doctor than before. We were never told the old doctor that he had seen had left this practice. The only doctor now working there was extremely rude to us, talked down to us like we were stupid for not know the letter K was never on the charts and because we didnt know out of all of the words on a contact package, exactly which was the brand. She also started the beginning of his appointment like it was an interrogation. She would continue to laugh at us and talk down to us throughout the rest of his appointment. Shortly after we left, I canceled my upcoming appointment because if I am going to spend my hard earned money on a service like this, I will not give my money to someone who is disrespectful and rude to myself and her other patients.

We happen to stop by to pick up my daughter's glasses today. The lady in the front was so polite and helpful. But the other lady that was there ( the short blonde hair) was so unprofessional. She literally don't know how to talk to the customers.We wanted to check out some glasses there and as my husband steps his foot to check some, she literally yelled... she did say... she yelled and ask him to stop and wait in the waiting room. She needs to realize as to who she is speaking to. Have some decency lady and chill. It's not that we were there at the end of the day or so, giving her a benefit of doubt that she might be tired. This was our 2nd interaction, with her, and last say both times It was the same. The lady that use to be there, I think she retired, was a sweet heart. We have been a customer of Westend for the past five year but now We are looking for other optical place just because of her. Super disappointed!!

If we could give this place negative stars we would give them negative five stars. My boyfriend went in for a contact eye exam, and was told by the optometrist to try out a new brand of contacts for his astigmatism. The optometrist failed to advise him that even though this is a trial pair, she will put it down on as the brand on his prescription and in the case that he does not like them, she will charge him an additional $65 to have the listed brand changed. This is on top of the $100 he already paid for the eye exam. Long story short, the brand contacts they gave him did not feel good so he wanted them to change it to what he usually gets, we called their office and they said they will charge $65 for that. All that was being asked to change was the brand of contacts, nothing else. Also, he was changing it to what he usually gets, the only reason he opted in to try something different was because the doctor suggested to do so. It was pretty much a bait and trap. This place is a small hole in the wall with a staff that needs to really train themselves on what customer service is. The fact that this office is not a franchise and has such a poor way of conducting business, makes it very obvious that they won't be around long. We're in 2018, and when you're a small business your best bet is to reel new customers in and find a way to keep them versus finding a way to make sure they do not come back. Everyone in that office lacks manners and has no clue on what good business practices are. They are just looking to rip you off in what ever way they can. Hopefully they sooner than later decide to invest in customer service and business 101 training. DO NOT GO HERE, there are plenty other places you can go that actually value you and your business. Negative five stars is what they deserve as a rating.

Not sure why the bad reviews. Nothing but a good experience. I, myself, am a healthcare provider. There is nothing short of professionalism, honesty, ease of appt, kindness, consideration and going above and beyond in this practice. I feel confident in the Dr's ability in providing the best, most up to date care out there.