Warby Parker Suburban Square

What a great experience. From the time I was greeted upon entering, checking in, eye exam and ordering glasses what a great customer service. The eye doctor was very understanding and explained things to me so I could understand. They mail your glasses to you! Excellent! I would highly recommend. What a relaxing, unnerving experience.

I've been a warby parker customer for a few years and love their frames. The in-store experience is always great. Today, my 10 year old got an eye exam as we needed to get him new glasses and the doctors giving the eye exam were tremendous. They were great with my little guy and even went over the x-rays with him. Terrific experience all around. We are Warby Parker customers for life after today's excellent experience at the Ardmore store.

I was very impressed by my experience here! The staff are all genuinely sweet and helpful and I found the selection of glasses to be plentiful. My real reason for writing a review, however, is Dr. Thomas Ravas. I don't think I've ever had a more thorough and well-explained eye exam - Ravas' demeanor was calm and patient and friendly. I felt heard and respected and in no way rushed. As someone who has been to a lot of different doctors over the past year, Dr. Ravas was a breath of fresh air.

I had an eye exam that was exceptionally thorough and professional, with an optometrist who explained everything fully. Very impressed! I also worked with two salespeople to select new glasses and prescription sunglasses. Both were pleasant and helpful. They asked for the look I was seeking and pointed me to selections that met my criteria and my budget.

HORRIBLE EXPERIENCE-DESERVES ZERO STARS! I had a very disappointing experience today at the Warby Parker Ardmore location with the manager, Bria, who was both disrespectful and rude. Before my visit, I called the store to confirm that the eye exam would be covered by our insurance, and I was told it was. When I arrived, the associate who checked me in also confirmed that the exam was fully covered, but there was a $35 charge for the retinal image--which I agreed to. However, after completing the exam and while I was about to choose my glasses, Bria, the manager, informed my wife and I that the exam was not covered by our insurance and that we would need to pay $120 for the eye exam, stating that the optometrist was a visiting doctor and supposedly not in-network. I explained that both the phone representative and the in-store associate had confirmed our coverage, but Bria was extremely dismissive and rude, saying there was nothing she could do and that we needed to pay. I asked for a manger and she informed that she is the manager (in a rude way). When I tried to continue the conversation, she said " I'm not doing anything for you" walked away, and adding, "Good luck getting your glasses." I then called Warby Parker customer service and spoke with Rose, who confirmed that Bria's information was incorrect -- the optometrist is in-network and the exam should have been covered. I requested to speak with a supervisor but was told none were available and that there was no corporate contact number to reach someone higher up. As a repeat customer, I am extremely disappointed that a company like Warby Parker would allow this kind of experience--especially from a store manager. Customers should never be disrespected, dismissed, or misinformed about their coverage. No one deserves to be treated this way. After today, my family and I will no longer be Warby Parker customers.

I've had my last two eye exams at this Warby Parker and the experience was A+ from being to end both times. I'm very impressed with the technology they have, they have a machine that doesn't require dilation to see inside your whole eye. This time I ordered a new pair of glasses and was in and out in under an hour for the whole process. I think WP is technically out of network for my vision insurance but even still my out of pocket expense is less than my former eye doctor (when buying eyeglasses). I'll be setting up an appointment for my 11 yr old soon. They do not have pediatric equipment so best to bring kids who are old enough to identify letters. They do sell kids size glasses. We got my 4 yr olds prescription glasses there a couple yrs ago.

If you do not buy glasses here, you really should. It is amazing the selection and the price you pay. I am still flabbergasted that we were able to get two pairs of glasses and sunglasses for $400. The employees are super nice. Brina was outstanding and answered any and all questions and we look forward to shopping at Warby Parker again!!! The best thing here is that they do not upsell you and add-ons and all these little extra fees do not exist. You basically get your glasses for the price that is shown!!!

The staff was amazing and very friendly! They were funny and made every step of the process enjoyable. Dr. Thomas Ravas was very thorough and answered all my questions! He was patient and kind.