Shawnee Optical - East Erie

The staff is SO helpful and friendly! They definitely go above and beyond for their patients!!

The staff is super nice and friendly, the doctor took his time with my eye exam, which was really nice. It was a great experience and a stark contrast to some of the other places I've been to in the area. They even worked with me when I explained that I didn't have enough for a co-pay that day. They still let me pick out my frames and set up my lenses then made another appointment to finish everything up and pick up my glasses after I get paid. 10/10 I'll be going here from now on for my eye care.

Staff was great however they charge you everything they can for the lenses! $296 for glasses is unreal! Won't be coming back!

Family atmosphere, the staff makes you feel right at home!! Dr. John is so down to earth, very intellectual young man!!

Double charges for certain coatimgs on lenses. Ask for an itemized receipt. Doctor Fischer is fantastic though. Very expensive compared to other optical places. This is not a hometown optical place. Owned by an out of state company.

I've been going to our local Shawnee since my daughter was prescribed glasses at 2yrs old. They've always been very welcoming and accommodating. Recently, we went down for her new RX and had an issue with her insurance, it was on the insurance's end and we could easily have been told to come back once straightened out. Instead, the wonderful associate had my daughter pick out her glasses, took down a copy of the card and my phone number. She told me not to worry she would keep checking and as soon as her coverage showed active she would send it in. Sure enough that's exactly what she did! Not only did she believe me when I told her it was the insurance's error, but she made my daughter feel comfortable and made sure she was able to get the glasses she wanted. To my that's exceptional service and true definition of going ABOVE AND BEYOND for your customer. Thank you! I highly recommend this location.

Me and my fam has been going to Shawnee for years, never disappointed. Staff is always with a smile on. Dr. Fisher is very professional and always treats us very nice. Office is usually busy but the staff is always on top and get jod done very quick. Come in and out at no time. Definitely recommend.

Terrible experience. The doctor gets 5 stars but his staff gets a 1. I would give a 0 but at least they answered the phone. We called to change the order a few times because of uncertainties. They were not cooperative. I understand it's difficult to change the order multiple times, but I would expect them to accommodate the customers needs. They would say they would take care of the request but never did. When we called for I think the third time to make a change to the order, we were told that the frames have already been sent to the lab and we can't make any more changes because we've used up all the allowed changes. Any more changes would require an approval from her manager. Okay? Well why don't you get that approval then instead of telling us this. The next day we called to cancel the order and were told to come pick up the frames that very day. We didn't question it even though they had told us the previous day they were already sent to the lab. They also charged our insurance for the frame even though we brought in our own haha. That last one always makes me laugh. I wouldn't waste time giving them your business. Try Visionworks instead. They have better customer service.