Shawnee Optical - West Erie

I went to an appointment today and needed new glasses. I worked with Jay. She was knowledgeable, very pleasant and quite helpful. Answered all my questions and helped me make the best choice possible. Thanks Jay!

I was nervous about Dr Piersol retiring, but I really liked Dr Landa. She was professional yet friendly; she was thorough and instilled confidence. When the power went out briefly, she was personable and we had a nice conversation. The entire staff here is helpful and nice.

Appointment availability is awful. In addition, I ordered replacement lenses for my prescription glasses three weeks ago at my annual eye exam. I have called several times and was told it takes a week to 10 days each time I called. I called this morning to say it's been three weeks today and still no call about my lenses. I got a call back this afternoon. All of a sudden "there's a glitch" and now it'll be another week! We've been customers at this location since 1994. Dr Piersol was our doctor there since 1994. He retired a few months ago, and Shawnee West is nowhere close to being the same good service.

This place is awesome. Seriously, not on here just to say that I truly mean it. They made me a dope pair of Nike sunglasses! They came out better than expected. They treated me so much better than they did at vision associates in Girard. These people were Hands-On friendly made you welcome. You felt at ease in the facility loved it and loved the experience. Thank you guys so much! Will definitely recommend you!

Positive and friendly services with great selection of eyewear.

Outstanding service, great value, amazing glasses!

It was my first time ever at Shawnee optical. I've recently discovered that not a whole lot of places take my insurance. But so many of my friends recommended that I go there. The staff behind the counter were so incredibly nice! But once it was my turn the lady that did the eye pressure tests and was asking about my previous prescription seemed so irritated. She just had a bad attitude. I didn't have my old prescription. But I had been ordering my contacts for almost 10 years so I at least knew what I have ordered. She was making comments about how we really don't know my prescription because I didn't bring it. I kept apologizing and it was just an uncomfortable encounter. The doctor who did my exam was very kind! But unfortunately I would rather pay out of pocket for a better experience than go somewhere I feel uncomfortable.

I went to Shawnee Optical on the West Side in January of 2025. This was the worst experience I've ever had at an optical office. The office staff was unfriendly, unprofessional, disorganized, and not upfront about costs involved in their required appointments. I wanted to switch contact brands which required them to order a set of trial contacts for me because they didn't have my prescription on hand. When the trial pair came in, I was not able to just go pick them up, I had to schedule a "fit check" appointment. At this appointment I was informed that it was going to cost me $80 just so a technician (NOT a doctor) could check to make sure I was seeing well with the contacts in. I have never been charged for that type of situation, nor was I informed when they were ordering the trials that it was going to cost me that much to switch brands. On top of that, I received two different phone calls from them before and after my first appointment. The first was questioning information I had already given them when I scheduled my appointment originally. The second was to say they forgot to charge me for something, which they hadn't forgotten, as I clarified based on the receipt they gave me. Every time I was in their office, there was a problem with how my appointment was scheduled or they couldn't find me in their system correctly. What a mess. It just felt so disorganized and unprofessional. They recently changed doctors. Maybe they also recently changed computer systems? I have no idea. I just know I will not go back there and I would not recommend them to you either.