MyEyeDr.

I recently moved to the area. This was my first visit to eye care professionals in this area. I am extremely happy with my choice of MyEyeDr. The staff (April, Dr. Jill Wezorek and Trisha) were so knowledgeable and willing to share this in an understandable manner! They answered all questions and listened to my concerns. Kind, friendly staff. I highly recommend this group of professionals

Thank you to Dr. Smay, Renae, and the rest of the team at MyEyeDr in New Kensington. I feel confident knowing that I will get the best care and compassion while I am there. It's a great hometown experience, and I get a great price on my eyewear. <3

The staff at the desk are kind and understanding but Dr. Smay has really become rude, I felt so stressed bc of how I was treated at my appointment and I'm worried about my script being wrong bc it felt like he didn't really care and didn't do as much tests as usual. Now Dr. Jill is amazing and kind, I've had no problems with her but unfortunately she's usually pretty booked up. I hate to leave a review like this especially since I love the receptionists and the ones that help me with my glasses/prescriptions and I've been going since I was little but I felt it was needed after how both my grandma and I was treated today at our appointments by the doctor and his assistant

I had a pretty nice experience it was my first eye exam and everyone was very kind and helpful. Dr Smay was quick and efficient. That being said he definitely wasn't the most welcoming, but he helped me and I got what I needed! I'd recommend

Have been coming here for more than a few years. As a private practice this was a great place. After joining My eye Dr things went bad, and seemingly quickly. My kids had an appointment and the office called the night before to explain there were changes to my insurance coverage. It was explained that all the insurance would cover is the eye exam and nothing else. Glasses and other stuff would have to be paid out of pocket, something we weren't prepared for. Needless to say my kids missed their yearly exam. When i finally had an opportunity to call the insurance they called out the office name and told me that nothing has changed since last year. It was explained to ma that they are telling everyone the same story if they have the same insurance as i do. Also, i used to be able access my prescription online but that has since changed as well. I understand that they would rather deal with self pay and private insurance, but even working 45 hours a week that is just not in the cards for us. I would recommend them years ago but can no longer. The bottom line is that if your not a profitable patient they dont want to see you. If you still choose to go they will do what they can to squeeze money from you to line their pockets with.

this place is amazing they do amazing work very kind very helpful and very caring you don't get that. but this eye store does care you feel special would go in and you feel special when you go out and the woman worked with me her name was Trisha she is so sweet very kind very respectful and very very easy to talk to it's like talking to an old friend. My eye doctor's in New Kensington is an amazing place they don't rush you. They are very interested in helpful in what you want and what you need and that is very important to me she would amazing and thank you so much sweetheart God bless you

I went with my mom for her eye appointment and wanted to see if they were able to see me. At first there was no room on the schedule for that day but a lovely employee checked if there were any cancellations and I was in immediately! They were very kind to me, especially with my severe anxiety they made it very easy and quick!

I regret but feel compelled to leave this review. I have used this location for my vision care for over 20 years. It was once a privately held company with a few locations & recently moved into MyEyeDoctor. Not perfect & I did experience a few low impact issues with services, some delayed order fulfillments & failures to fax test results to my physician. Nothing significant. However, in the last 3 years or so, I have experienced increasing levels of lackluster customer service with little appreciation for my patronage. But what I have experienced in 2 visits this fall goes beyond lackluster customer service. This is a story of blatant disregard for their responsibility to act in a civil, respectful, and honest manor. 1: Inadequate staffing Approx 4 weeks ago I scheduled my annual eye exam. They have my records and know that for the last 6 years I have needed a special vision test required by a med. I arrived for my exam and learned that the person who performs these tests was not in the office. They could do my standard exam but I would need to return a second time for the special exam. They said they would have to call me when the Oct schedule was released, requiring a second trip. 2: Lack of follow up After 2 weeks & no call from MyEyeDoctor to schedule the special testing, I called the office to see if the October schedule had been published. Indeed it was, yet no one called me to schedule the testing. If I had not called I would likely still be waiting. Point 3: Unapologetic, irresponsible, carelessness with customer property On my first visit I brought 4 pair of glasses to be adjusted 3 pair of prescription frames and 1 pair of 10 year old Gucci sunglasses in pristine condition. Worn less than 60 times. Always kept in their case. Trish took the 3 pair of prescription eye glasses & said she could adjust them. I handed her the sunglasses to see if she could adjust them. In the hand off, Trish fumbled them & accidentally SMASHED them onto the desk breaking off & cracking the left temple. I was stunned but felt for her thinking she felt responsible & remorse. She didn't know what to say or do initially... except try to fix them without causing further damage. After failing to fix them, she handed them back to me with, "I am sorry I couldn't fix them." No offer to replace them Then she asked if she could keep them and try to fix them. I said YES! Following my special vision tests, I stopped by the desk to retrieve my "repaired" glasses from Trish who stated that it was not a sturdy fix and it may or may not hold. Noting not to put them back into their case! 4: Belligerent & disregard for responsibility I stated that this was unsatisfactory and they should replace the glasses, & a woman behind the front desk started to raise her voice and say that they had repaired the glasses and that was the extent of what they could & would do. I said it was their responsibility to make good on this accidental damage that they caused to my property. If I had broken a pair of glasses in their store, I would be responsible to pay for what I broke... she quickly retorted that their insurance would take care of the damages to inventory. Baffling that their insurance doesn't not cover accidental damage to customer property. The defining moment - this woman exclaimed in a loud, irritated voice, "since I was raising this as an issue, I would no longer be able to bring my glasses in for adjustments!" (One of their lifetime warranty services.) & disappeared into an office. I remained calm & keeping my voice low, I replied that it will be my prerogative to take my business to another vision care provider. I received no apology, no admission of culpability or responsibility. I would not be writing this review at all, if they had accepted their mistake and responsibility to make good on breaking my costly sunglasses. 2 stars, for the 20 plus years of acceptable service I received. It was once a top notch place with friendly, customer focused staff. I shall be choosing another vision care group.