America's Best Contacts & Eyeglasses

Customer service is welcoming and helpful. However, I was rather confused by the billing process with insurance. The buy one get one at a percent off, doesn't really benefit insurance clients as much. I was misled to understand that both glasses I purchased would have the same requirements applied. However only one of them had what I requested. Upon return I was informed that it was an additional charge to have the other upgraded. It was my fault for trusting that the associate entered my request correctly and that the billing contained what I was assured would be done. So my advise is to not be overwhelmed by the salesmanship and review your bill thoroughly with associate to ensure you're getting what you paid for.

This place is great! Amazing customer service, and various choices to pick from. It was super easy getting a pair, no struggles! All the glasses are super comfortable.

Wonderful experience. Very satisfied. Went in with my mother and asked if I could also make an appointment for myself. They saw me right on the spot! I was experiencing some visual symptoms that were upsetting me, and when I expressed that to the staff, the Dr offered to give me a thorough medical eye exam, along with my glasses exam He spent time with me and explained to me what was going on with my eyes. I was so relieved! My mother and I picked out glasses and when they rung us up, we couldn't believe the price! So affordable and way less than we had anticipated. The staff were so kind and attentive and the Dr was so professional and caring. I have already recommended this place to friends and family and am taking my daughter there as well.

I had such a negative experience here, being charged for an eye imagining exam without my consent or knowledge, not being told by the doctor that I have astigmatism in my right eye, being disqualified from the two glasses deal bc I also got a contact exam, and now the lens popped out of my new frAmes thT I've had for less than a week. So so so disappointing , even after advocating for myself and demanding a discount. Go at your own risk

I had a wonderful experience with this store. I asked them to tighten my glasses, even through they were purchased from a competitor. They fixed them perfectly and would not charge me for the service. Next time I will take some time to review their offerings and the store. all I can say, for now, is that it is bright, spacious and welcoming.

It was the 1st exam for me & my husband at America's Best in Andorra. Dr. Casey was very thorough & kind. Eyvind the tech & Jahaira the assistant manager were great. I was pleased with my exam & eyeglass purchase! We plan on returning next year.

My husband and I scheduled 2 back to back appointments so we could go together. I really enjoyed the technician, Evan. He had clear instructions with all the tests and made the process easy. The issue I have is with America Best utilizing a remote appointment system for the Dr exam. When we were informed it was a remote exam, I thought it would be quick and the meeting is with a virtual doctor. I was never warned it could take 2hrs or more to be seen by a doctor for the exam. The reality of a remote exam is our tests are done efficiently but then you are forced to wait until a virtual doctor can see you, which takes hours. America's Best should honestly remove this option its not convenient to patients. We ended up leaving because we had plans and couldn't wait any longer to be seen. We rescheduled our appointment for the following week for an in-person exam. When we arrived, we were informed someone threw out our test results and they needed to be recompleted. As a result, the tests had to be recompleted. I don't understand why these results were not kept when we scheduled an appointment for the following week. You are telling me you couldn't hold on to our tests for a week or have them digitally saved? The doctor was nice but waiting to be seen took an hour. We then had to wait an additional 30+minutes to checkout an leave. Between the 2 appointments for a routine eye exam it took 4 hours, which is ridiculous. Due to our poor experience, my husband and I will be looking for a new eye doctor since I don't have the time or the patient to do this again. Also, I have recommended others to avoid this location.

Thank you Linda for your help today! The staff here is knowledgeable and kind - I've purchased 3-4 pairs from here and have had a good experience. They also have helped continue to adjust my new glasses over the course of a few weeks to make sure they fit just right!