BLINK OPTICAL

The only place to go to get glasses in Philadelphia. Customer service is excellent, and the selection is vast. I had a issue with the lenses on one of my glasses and it took longer than expected to come. Russ took care of me and offered me a free pair of lenses on my next pair of glasses. He came through with his promise with courtesy and professionalism. I am a loyal customer...

Absolute great service i walked in and the store was clean the workers were friendly and the manager kindly fixed my glasses! If you want a stylish pair of glasses with great service this is the place!

I tried to shop at this store today. They opened at noon, and I was there at 12:15 pm. The door was still locked, and the employee was standing behind the counter playing with his phone. I tried getting his attention but he wasn't having it. I guess this store doesn't need business.

Great experience - customer service top notch - they always have the designer frames I'm looking for and they make recommendations - check out Blink Optical for sure!

Time wasters. I emailed them back and forth asking if they would be able to change the prescription on a pair of glasses I bought, could they add transitions, etc. They told me yes of course, price would depend on the prescription, etc. I was very excited and told them ok sounds good, I'll come in and get them changed. I then drove 45 minutes, walked in told them I was the person they exchanged emails back and forth with, id like to get the lenses changed just for them to tell me oh no if you didn't buy the frames here we wont touch them! Ok then why would you tell me you could, makes zero sense. Horrible customer service and what a waste of time.

I find myself to be a pretty reasonable person and not a skeptic. But in this case, I'll have to go against the grain. I came to this glasses store less than a week ago, purchased a pair of Oakley's and the lenses were ruined in less than a week I know when to take accountability for my actions, I recognize that I have an active lifestyle, but when I was told that I would be helped for a lifetime, I was not expecting to be met with no help at all just the following week. My option was to replace the lens for $80 ($100 pair of glasses so that's a weird price ratio) for a pair of glasses that I think are fake, So no thank you. Great initial customer service followed by a facade of "Your fault". You'll have better luck for similar quality at 5-below. Russ was a great person to talk to when my wallet was out!!

Only place i buy my high end glasses Great group of people

Exceptional service! Ordered a JMM frame and had a tight timeline for vacation. They shipped express for free and the frames arrived in a day! Will definitely be buying more frames from them in the future and cannot recommend them enough!