Eye Encounters

One of Eye Encounters employees snapped my glasses right in front of my eyes. I gave them the name of North American distributor and patiently waited five months for them to order replacement frames. During that window, they did not communicate with me at all. I called multiple times for updates, and I was told there was no update. I finally went into the store, and I asked for my broken frames, so I could go do it myself and was able to get the replacement frames the next day. Eye Encounters then refused to reimburse the cost of replacement frames

I recently visited Eye Encounters and had an excellent experience. The service was incredibly fast and reliable. Dr. Cook was a pleasure to work with--very straightforward, kind, and professional. I highly recommend this store for anyone in need of quality eye care and glasses. Thank you for the exceptional service!

I went in today for my first fitting and "training" for my contacts and as always the staff is great! But I wanna shout out Alina she was a rockstar she was super patient with me and allowed me to get comfortable with the process !

Mary is amazing! She fixed two pairs of my glasses in less than 5 minutes, and one of them I honestly thought was beyond repair. They were really expensive, so I was so happy and relieved. I highly recommend this place, and especially Mary - she's the one you want to go to!

I've had enough of this place. I've been going for years and there's this one particular staff member with a horrible attitude. Today I had to call for a second day in a row just to put in a request for my contacts prescription and this man was telling me I needed to call him at work (I work a FOH floor position) in the bathroom or something despite the fact I told him I would have to call back tomorrow, even though I didn't want to have to call a third day in a row just to order my prescription. He muttered under his breath (it sounded like swearing) and when I asked him what he said, he lied and said that he didn't say anything. Horrible, nasty attitude anytime he picks up the phone. Everyone else who works here is wonderful, but I'm refusing to go back here if he stays.

What's up with the website? It seem like yall either allowing scammers to take over it or yall are scamming users of the website. It looks like a Halloween game website. And I agree with others that I've noticed a decline in service over the years and also that there's a significant overcharge for frames. Who owns Eye Encounters? Because many people at different locations all claim they own it which leaves me baffled and curious as to how well the company is being managed. And I've been going here for about 10 years.

Truly Exceptional Service from Mike & Mary! I had a fantastic experience at Eye Encounters in Center City thanks to Mike and Mary. From start to finish, they were both incredibly attentive, professional, and kind. They really took the time to ensure that I wasn't just picking any product--they walked me through options and made sure I understood which frames and lenses would best suit my needs, lifestyle, and face shape. What stood out the most was how thorough and informative they were. I never felt rushed. Mike explained the differences between lenses with such clarity, and Mary helped me feel confident about my final choice. Their care and attention made the whole process smooth and stress-free. If you're looking for quality eye care with a personal touch, I highly recommend asking for Mike and Mary. You'll leave not only with a great product, but also a smile! Let me know if you'd like a shorter version too!

Absolutely the best place! My first time coming in and only did because I needed a quick repair on broken glasses. Richard took care of it right away, even going above and beyond by adjusting and replacing another part that I didn't know needed repair. I will only come to Eye Encounters from now on. Suggest you do as well!