All About Eyes

I had a positive verse experience at all about eyes as a new patient. I thought that the staff was friendly and that the optometrist was knowledgeable and helpful. I did have to wait about 20 minutes after my scheduled appointment time, but I could tell that they were trying their best to Make sure I was seen on time. The eye exam contacts and glasses were a fair price. The only downside is that they charge a fee for credit and debit cards. If you want to avoid the fee, you can bring cash or check. I will definitely be returning for my next eye exam! It is conveniently located on Beverly Street.

Place is great! My only experience at an eye doc was a inexpensive 2 free pairs with eye exam type of store before this. Ended up being almost the same cost with my insurance only a totally different experience. The staff cares about your eyesight, not meeting quick quotas. They pay close attention to detail during the exam and the fitting. I never felt rushed, they have great hours and I got my glasses in a few days. Highly recommend!!!

I had a wonderful experience. The doctor is great and very thorough and friendly. After my eye exam, I was fitted for my glasses. The only wish they had a broader selection of frames. Will definitely go back as I just relocated to the area.

The person at the front desk was very friendly and so was the doctor who performed the eye exam. My only problem was that when I got my prescription, my PD values were not included. When I called to inquire about it, I was told that they only provided PD values when you buy glasses. I really would have expected that to be part of the eye exam as I paid for the service. On the plus side, I will get to learn how to get PD values by using a mirror and a ruler.

I tore the cornea in one of my eyes on a Thursday evening - a pretty terrible experience... I was so pleased to learn that my eye doctor (Dr. Polimadei) was still open and in the office on Thursdays until 7PM; I got there right before closing and she was able to provide immediate relief and talk me through what I needed to do for the next week or so in order for the tear to heal. I got a contact lens to cover the tear to prevent irritation. That felt so good... at first... but then around 4AM I felt as though the contact lens "came out" - all the pain was back. I waited until later that morning to call Dr. Polimadei and even though she is not generally in the office on Fridays, she came in - turns out the contact lens was still in there, but the LASIK I had "flattened" my eyeball curvature and having the contact in for a longer period meant that it was sort of applying pressure because the fit is not great post-LASIK... she took it out , the pain was back, and she told me to get this type of gel/ointment and while it will blur my vision, it will prevent my eyelid from irritating the cornea... that helped a lot (not as good as the contact at first) and after just a few days I felt entirely better. Dr. Polimadei is so kind and professional - I am so thankful for her!

Been going there since they opened the doors and would not consider anywhere else. Dr. Polimade completes a through comprehensive exam and goes the extra mile to ask eye health questions. She has recommended vitamin supplements such as Ocuvite with Lutein, and explained how to properly clean my oily eyes. Not just your typical exam. I can't say enough good things about the Optician Kirk Adams, he is the ultimate professional in fitting frames. His designer eye in recommending the perfect frame that fit your lenses, lifestyle and budget is above and beyond what you may get elsewhere. The staff, Amy and Eileen beside being friendly and personal are always on top of things before you even have to ask. Give them the opportunity to serve you and your experience will make you want to come back.

I had a unique and incredibly odd experience here this morning. I walked into the establishment and made eye contact with the gentleman at the desk. He immediately looked away and busied himself with work, ignoring me. I looked at him a few times, but he never met my gaze again. When I looked away, browsing frames or otherwise busying myself while I waited for him to acknowledge me, I felt that he was looking at me, but when I looked back at him he would turn his head away. After about 5 minutes I left the store. Nothing was said. I didn't give the establishment 1 star because I don't have enough data to rate it so poorly, but based on this one very odd experience I do feel comfortable rating it at 2 stars. Save your time: go to the mall.

Worst customer service. We had new insurance effective that day and they kept insisting that they would not see my son because they couldn't verify it. I handed them the member ID and they still would not see him. I called UPMC right there and had the information in a minute. I've been going there for years with my sons but will NEVER go back.