⭐Customer Reviews
4.7
★★★★☆
339 reviews on Google
If you want the best service out there, ask for Kevin! He is amazing. He helped me so much when I needed. I went to the store to fix my mom's glasses and because he was so great we decided to buy another glasses after he fixed hers, he did not offer, we wanted.
He was polite, really nice and found us really good discounts.
Thank you Kevin
Asal was so amazing and knowledgeable. One of the best experiences my wife and I have ever had at a LensCrafters. She helped me order a new pair with my warranty. She also adjusted my wife's glasses and sun glasses to where they are finally a perfect fit. Thank you so much for your help. We will definitely be driving a hour + for our next appointment.
I had a wonderful experience choosing my new glasses at LensCrafters. Kevin was particularly helpful--friendly, efficient, knowledgeable, and patient while I went back and forth deciding on frames. He also had a great eye for which glasses would look best and work well with how I wear them. A few days later, I returned with my husband to have him choose new frames as well. Kevin is so great to work with--we got two pairs ordered quick as can be! I always say that you may find less expensive options than LensCrafters, but you will not get better customer service anywhere. Thanks, Kevin!
Kevin was very helpful in understanding the different lens types and options as well as what my insurance covered. The facility was clean and the different frames were easy to look at. I everyone was friendly and pleasant. I'd certainly go back as a result of the great customer service there.
The phone lines are messed up severely, I had a first appointment here and was lost trying to find the place, I tried calling repeatedly to find it, I arrived in South Hills at 4pm and it took me till 4:38pm to find the place the GPS kept taking me to Red Robins. Someone finally called me back once I figured it was inside the mall and when I arrived the secretary was RUDE and was nastily told ma I was 8 minutes late the doctor was already seeing his 4:40pm appointment at 4:38 pm. There was nothing they could do for me and I needed to reschedule.
DO NOT EVER GO THERE VEERY POOR AND DISRESPECTFUL CUSTOMER SERVICE. WHEN WE WERE WALKING OUT THE WOMAN MADE SOME RUDE SNARKY REMARKS. DO NOT GO OR SHOP HERE EVER
All staff were friendly, helpful and professional. Was a wonderful experience! Dr. Raleigh and the staff provided excellent services. I appreciated the thorough eye exam and detailed attention given when choosing glasses. I would definitely recommend and return here in the future.
I had an appointment with Dr. Schmitt, and unfortunately, the experience was disappointing. When he came in, it felt like I was interrupting his break. As I explained my concerns, he stared at the computer for several minutes before acknowledging me, then briefly said, "I guess I can give you something."
After the appointment, I went to look at glasses. When I asked for assistance, I was told I could look around. There were four sales associates and only two other customers, but no one offered to help. I eventually left and went to Warby Parker, where I was greeted immediately, helped with options, and found something I really liked.
I have purchased glasses for my son on a few occasions. LensCrafters is our preferred place to shop. They have a broad selection of frames from different manufacturers. There is something for everyone.
LensCrafters excels at customer service. They have been able to make the glasses on site where my family has had to wait weeks at other optical stores have to order frames and the glass, taking weeks.
A special thanks to Ken for taking such great care of my family
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[?]Frequently Asked Questions
Where is LensCrafters located? +
LensCrafters is at 301 S Hills Village, Pittsburgh, PA 15241, United States, Pittsburgh, Pennsylvania 15241.
What services does LensCrafters offer? +
LensCrafters provides comprehensive eye care including services for this business. Call +1 412-831-6940 for specific service availability.
What are the opening hours of LensCrafters? +
LensCrafters is open 10 am-8 pm. Open all days.
Does LensCrafters accept walk-in patients? +
LensCrafters in Pittsburgh accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at LensCrafters? +
Consultation fees vary by service at LensCrafters. Basic eye exams typically start from $50 to $150 in Pittsburgh, while specialized treatments and surgeries may cost more.
Is LensCrafters equipped for emergency eye care? +
LensCrafters provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About LensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions(r) and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
How to Get Help at LensCrafters
To visit LensCrafters in Pittsburgh, call +1 412-831-6940 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Pittsburgh?
Choosing a verified eye clinic like LensCrafters in Pittsburgh ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.