UPMC Mercy Pavilion

The UPMC Mercy Pavillion provides excellent care for patients with eye issues. It has a public carpark inside the building itself which can be somewhat hidden unless you have been there before. If you drove all around the building, you may see multiple entrances for vehicles but note that these are all for employees or medical vehicles use only. The only carpark entrance for the public is located beyond the patients drop off/pick up point at the main lobby (see photo). From Marion St, turn into the hospital's driveway to get to the drop off point (see photos of this rather obscure driveway which is under a part of the building). Immediately ahead of the drop-off is the entrance to the public carpark. You have to press for a ticket to get in. Parking is free for the first 2 hours. If parking has to be paid, kiosks can be found at the first floor lobby. The kiosks can also be used to validate that your ticket is still good for a free exit. There is a valet service available at the drop-off point for $5 cash only (see photo). I think the valet service is business hours only so check with them if you are leaving late. An unusual feature of this facility is the elevator summoning method. You summon an elevator by first selecting your destination floor from a touchscreen. A voice will then inform you to proceed to the appropriate elevator or "car" that will bring you to your selected floor. Inside the elevator, the only controls are the close or open doors buttons (not counting the emergency buttons etc.) so you cannot choose destinations from inside an elevator. There is a tiny LED screen alongside the elevator door frame that shows the intended destination floor. Note that not all floors are accessible from all elevators, so check if you are at the right bank of elevators to bring you to your desired floor.

This place is beautiful! it's so clean and spacious and doesn't give off the sterile medical office vibe. I had an appointment at the comprehensive eye center. The waiting area inside gave the same impression as the main parts of the building, beautiful and nonmedical. But once past those doors, you felt like you were walking into an advanced medical lab. Maybe it's because everything is bright, shiny, and new, or that the former office inside the hospital was dingy and outdated. Regardless, this new one is a giant leap forward!

Building is very modern looking but could be labeled better for direction finding. Vision place is crazy busy and was a hour and a half plus behind. May have been a fluke today as other people started to complain but it appeares some of them weren't used to waiting that long. Absolutely crazy. The aide and receptionist also seemed to have zero care about the pts and were clearly fed up with the day when we got there and it was only 1. If I'm going to wait 90 minutes for an appt I would hope they would be somewhat welcoming but that was definitely not the case today.

I recently visited here as my mother had retinal surgery. The building is modern, high tech and very efficient staff wise. The whole team, from check in to leaving the PACU, was top notch, pleasant and on their game. Dr Meister of anesthesia and his CRNA Abby were a model of bedside manner and professionalsm. As a Pitt med grad decades ago, I can safely say this is easily one of the best run surgical centers I've seen.

It's okay.