Warby Parker South Hills Village

Update Feb 2026 - my new glasses arrived quickly. They were delivered to my door well packaged and in perfect condition. The prescription seems to be right on. Overall excellent experience finding and ordering new eyeglasses at Warby Parker. Employees were very helpful, efficient and knowledgeable. I was happy with the awesome selection of frames.

Up until today I loved warby parker. I loved the easy of trying on glasses and picked out a pair I never thought I would like. I even bought my first pair prescription sunglasses. (Which ended up super warped possibly from sitting in the car) About a week ago while simply cleaning my normal lenses as usual the frame cracked. Not completely but there was a line. Last night while taking my glasses off for the night they completely cracked and the lens fell out. I reached out and annoying rhe only customer service is like a 1-800 type number. Even trying to call the store you get 10 prompts before reaching the generic customer service. Now the part that completely ruined the experience of this brand was the fact that they have NO repair or technician services to fix any problems with glasses. They offered no services and the only option is to order new frames. The way its broken I cant super glue the lens where the lens will be properly seated. So I guess they expect client to just go blind until new lenses come in which is absolutely ridiculous. I work with infants and children and need to be able to see whats going on and now cant see. As well as take public transportation so I guess ill rely on my 4 year old to tell me the bus is coming. I get new glasses ASAP and wont be getting from warby parker

Neat and clean shop. I watched staff pitching in to help each other. Everything I saw on their website, they also had in store. The Dr didn't rush me & answered my questions. Great experience! I drove 2 hours to Warby & it was worth it.

This is my mother in laws workplace, and I am extremely happy with her and her coworkers. Krista and Brad helped me so much in picking out a comfortable and good look for me! I got the frame "Baird" and the quality and style is excellent. I couldn't be happier! Go and see them :)

Was optimistic with this brand, had very nice looking frames at a good price. I went with the Canning style frame. This frame broke 3+ times on me with normal wear and tear and scratched like crazyyyyy. They eventually snapped clean in half at the nose bridge while taking them off! Employees here are not quick to help and are condescending when asked to do their job. Really unfortunate. Will not be ordering or recommending.

I purchased frames today with the help a very knowledgable and efficient sales representative. Usually shopping for eyeglass frames is an unpleasant experience for me. Not today! I appreciated the value and the selection, also.

My associate took me through several frames that fit the style I had previously favorited on the app, ran my insurance and got me out the door in under 20 minutes. Pleasant, professional, and an overall good experience. Will shop here again!

I've gotten 2 pairs of glasses from here, and I wouldn't go anywhere else! The help and knowledge I've received while trying to find the best glasses for me has been remarkable. I ended up telling my significant other to go here, and he has also gotten glasses that he now loves! They're great here!