Kremer Eye Center - Warrington

This place is incredibly unprofessional. First, I called in to set up and appointment and was greeted by a woman who spoke like a robot and continuously messed up her end of the conversation and would laugh like a maniac every time she messed up. The earliest I was able to get an appointment was over a month out and that was just for a preliminary appointment. The appointment day finally came up and I received a text in the afternoon to file some paperwork online to get the appointment started quicker which I filled out right away and was thanked for completing it. I rushed to get my work done at my job to get there on time only to receive an email and voicemail half an hour before my appointment saying it was cancelled. The fact that a few hours early I was told to complete paperwork had me in the mindset that the appointment was still on so it made it that much more frustrating. Finally, after reaching out to their receptionist about how concerning the situation was, they tried to blame me for not picking up my phone while I was at work as if I should be readily available every second of the day and expect a last minute cancellation on an appointment I had set up over 5 weeks prior.

Dr. Vora was very thorough and explained every detail of my cataract surgery. She is extremely knowledgeable and I can definitely recommend her. I wouldn't recommend anyone if I am not confident in their capabilities. Having trust in someone to care for your eyes is an extremely personal choice and doctors here and staff is wonderful.

Visited this location many times, first for a glaucoma checkup with Dr. Catterjee and later on for HPV on my left eye several times with Dr. Khoury. You can check-in online easily after receiving a text message. They are also clear in their message whether you wait in car after arriving or able to walk right in. All staff are very friendly and professional, special shoutout to the coordinator who squeezed me in urgently several times because of my HPV. They are also very flexible and got me in to see a doctor even if I had to go to the KOP location. No complaints and will definitely recommend others to this location for any of their eye check-up needs.

I was more than satisfied with my visit to the Horsham office and Dr. Chatterjee. BTW, I did not see the doctor for Lasik but for ongoing eye issues. Cody, the technician, was professional and courteous. The doctor examined my eyes and explained my situation very well. He brought a large picture of an eye on his computer and showed me what is happening with my eyes. I will continue to see the doctor on a regular basis. The person who checked me in had no greeting and a very somber tone. The other two office people seemed to be having a party. When I asked for a water they gave me a bottle that was mostly frozen and spilled on the floor. UPDATE: I recently went back to the office for a checkup. Since we are in the throes of covid-19 I was instructed to text them when I got to the parking lot. 5 minutes later I was called into the office. There were only two other people in the waiting room with plenty of social distancing. When I arrived there was a new person at the desk who immediately made eye contact with me and greeted me. After a short wait I went into an examining room. As before, I feel the doctor was very thorough, answered my questions and I will continue with Kremer for my eye care.

I had a Lasik enhancement done recently thru Kremer Eye Center in King of Prussia. I had a great experience with Dr Aronsky and all of the staff. My follow-up appointment was at the Horsham office and I also had a great experience with Dr Jessica Khoury. Everyone I came in contact with was professional and very nice. Thanks to everyone at Kremer !!

4th appointment, 4th time waiting over an hour past scheduled appointment time because they are "backed up". No consideration for patients time. Why bother with appointments..

I have had a wonderful PRK procedure and follow up appointment experience at both the KOP and Horsham Kremer Eye locations. They always take me back right away and spend time to answer my questions. The staff are professional and very polite. I highly recommend them!

In my case, I learned that I was not a candidate for lasik surgery. The evaluation process was friendly and informative. The evaluation was free. The whole exam and evaluation process took less than about a half hour. There's nothing more I could have asked for.