LensCrafters

Heather at the Valley Square Warrington location was awesome! She gave great input and opinions, and was very informative and helpful. She made time for us at a very busy part of the day. Thanks Heather!

My only experience is with Lenscrafters in Warrington, PA (Valley Square). The eye exam was terrific, the optometrist answered all my questions. Absolutely everything went south from there. The glasses I selected were incredibly expensive despite my Humana insurance. Unhappy, but in a rush, I bought them anyway ($260 /pair after insurance). I then took my prescription, sent it to an on-line nationwide supplier, bought backup regular and sunglasses, paid less than 40% of what I was charged at Lenscrafters (now with no insurance) and received the glasses in six days. Still no sign of my Lenscrafters glasses. Finally, three and a half weeks after my exam I called Lenscrafters and was told my glasses had been ready for pickup for two weeks. I was informed that I had been notified via text. That was simply false. I had received three texts from Lenscrafters about my appointment but none about my glasses being ready for pickup. During the same period, I received seventeen (literally) emails from Lenscrafters urging me to buy more glasses at 50% off or requesting that I review their performance on my original visit. This is my response to their request for a review. In my experience Lenscrafters Valley Square has combined adequate optometry with very high cost, incompetent supply chain operations and a stunningly indifferent store staff. The business model has apparently been successful since they seem to be on every street corner these days. Nonetheless, I will shop in the used glasses bin at the Goodwill store before I will return to Lenscrafters Valley Square in Warrington, PA.

This Lenscrafters is incredible. I have been going to them for multiple years and they have never let me down. Recently, they helped me through an insurance mistake that other locations could not help me through. The service is impeccable. I am out of state and still use them for service! Highly recommend.

They were fantastic. I came in anxious and had avoided the eye doctor for 3 years. Dr.Lydia and the wonderful women at the front desk were amazing and I was comfortable and relaxed. My appointment was quick and all questions were answered. I will definitely be returning!

Kate adjusted 4 paid of my RatBans and did an awesome job! She's so friendly and helpful. I highly recommend this store and ask for Kate. Thanks,Kate!

Ask for Eileen! She will work with you throughout the process. She's certainly the subject matter expert. Thank you Eileen for an exceptional experience!

I was in need of a quick repair of my glasses and I stopped into the Warrington, PA store about 20 minutes before closing. They were really friendly and got the job done very quickly! I am extremely grateful to Marianna for all of her help! Thank you!

I had an emergency visit last Sunday. They were absolutely wonderful. After going to Urgent Care, I was told I had to wait until Monday to go to an optometrist. I was in terrible pain every time I blinked and felt a sharp object in my eye. Luckily, my husband told me about the LensCrafters where he went a few months ago. I called, and they were able to see me right away. My optometrist Tanya Moennichmeyer was wonderful. She was professional, understanding and after a few tests was able to identify and remove the sharp object from my eye. Thank you! I highly recommend this office and Dr. Moennichmeyer and will definitely go back again!