George J. Brown, OD

George is a great guy, Deb is a wonderful lady. Then it goes down hill. George goes so fast during and eye exam that I do not believe anyone would write down the correct information on prescription glass or meds. His 'team" of glass prepares made my glass incorrectly 3 times, at the tone of $400. In George's defense he wanted me to come back the 4th time!! If his 'team" could not make my glasses correctly 3 times and I asked for my money back then. Why would I think the"team" could it me right on the 4th time. George did call me at home twice, however NEV ER offered to pay .me back.

I had a bad experience with the staff in East Providence. To their credit, the first person I had spoken with in Lincoln called to follow-up. She was appalled at how I had been treated. Then Dr. Brown called and apologized. He gave me his cellphone number and has continued to check in on me. He turned a bad experience into a good one.

After receiving the prescription from Dr. Brown, I immediately sensed that something was awry. Unfortunately, my intuition proved correct as I discovered that Dr. Brown had made a significant error in prescribing my glasses. As someone who relies on corrective eyewear, even a minor mistake can have a substantial impact on my vision. Shockingly, Dr. Brown inaccurately determined the prescription for both of my eyes. This experience has left me deeply disappointed and concerned about the quality of care provided by Dr. Brown.

The only reason this isn't a five star review is because the doctors there treat their staff like The Help, which I find morally repugnant. So much so that I would say I'll never go back, except this is actually the clearest my vision has ever been, and I've been wearing glasses since 1992 to correct an extreme astigmatism. It is also worth mentioning that they are doing an excellent job being mindful of Covid, which I appreciate because I'm high risk. I really want to give them five stars, but I just can't. If my boss spoke to me the way I heard them speak to their staff multiple times during my visit I would be absolutely horrified.

Dr. Brown is not my regular eye doctor, but I saw him and another doctor at the office for an emergency situation. I was really impressed with this office - the doctors were friendly, knowledgeable, punctual, and listened to my questions. The office also had great protocols in place for the pandemic - fresh air in waiting room, an open restroom for hand washing, sanitized pens, plenty of distancing and everyone wore masks. Great office!

Dr Brown is amazing! No more dry eyes! No more eye drops! His treatment plan works.

I waited in the waiting room for over an hour only to be dilated and wait for another hour. No consideration for patients!