Dr. Kyle Kragenbrink

Dr. Kragenbrink is fantastic. I've been seeing him as a patient for contact lenses and always have a great experience. He's knowledgeable, patient, and takes the time to make sure everything fits comfortably and my vision is exactly right. The appointments are efficient but never rushed, and I always feel well taken care of. Highly recommend if you're looking for an eye doctor who truly cares about his patients!

Needed contacts so I made an appointment with Eye Care Plus. They thought I had glaucoma, but retested the pressure and it turns out I don't, thanks for the scare! They were thorough, dilating my eyes and being upfront about what options my insurance would cover. Sadly, they didn't inform me until I was ready to leave that there was a $118 "fitting fee", something I've never heard of in 15 years of being a contacts/glasses wearer. The funny part is they had me come back a week later to make sure my contacts....fit. They changed the prescription twice over the following 2 visits (should this really take 3 weeks?) and then ordered contacts for me. I was told to expect a call when they arrived and that I could pick them up after work without an appointment. The call came and I went by after work to get my contacts, and was told I had to see the doctor again, but that it was too close to closing time and that I had to make another appointment. It was then that I realized this place doesn't seems organized. I made an appointment, but not here. I went to Walmart vision center on Charlotte pike and they didn't accept my insurance, but it was okay since their entire exam was less than than Eye Care Plus's fitting fee! Full disclosure: They did tell me things about the human eye and contact lenses that I didn't know before, and my mask caused the equipment to fog up, leading to the results being off. I tried to pull the mask down below my nose to prevent this, but was asked not to. Walmart was very understanding of this issue, and they nailed the prescription the first time.

This is for 1911 Glen Echo Nashville but the addreas for the office is not listed under the Optometris. This post is about inadequate customer service and the support for this type of behavior. Initially, an appointment was made for two people but the administrator preceded to process it as if we had no prior appointment scheduled which was not true. While filling out paperwork as new patients' info we received constant disruptions and repeated interrupting interactions. After service, we went through the process to order and purchase contacts and paid in full without any hesitation. There was no mention of how the order would be delivered, but I neglected to inquire further because I had to rush away for military duty. After noticing that two weeks had passed and the ordered contacts had not arrived, I made a return visit to the same office where the initial visit/order was made. The desk administrator did not state the reason for the order delay.I was met with a blank stare. With frustration building, I proceeded to reiterate my initial question about the order delay but with a harsh response, and added that this behavior is not a result. Another administrator who claimed to be the manager stood by and watched for a few before jumping in offer assistance to mitigate, offered me a trial pair of contacts, and explained that there was a delay with the vendor. I accepted the trial pair before leaving. About a week and a half later, my contact order arrived but a note was inserted in a box from the optometry office's owner that they are ending the relationship based on irreconcilable ideas of eye care. To add to this, the owner has begun a character assassination with my insurance provider. by reporting their office to the BBB of Nashville, requesting to discuss this matter as to why their office is supporting this type of behavior and what will be accomplished in the future.

The staff is always so pleasant and helpful. Dr. Kyle is great and very knowledgeable. I am thankful for an eye doctor I can trust. They are very safe with COVID protocols and there is plenty of space in their office to maintain social distancing. Would highly recommend!