Eye Centers of Tennessee - Crossville

My wife had cataracts removed from both eyes. It took less than one hour. Her doctor was Dr Michael Patterson and I would recommend him to everyone. The staff was great, they explained everything to us and also let us view a video of the surgery, so we would see what would be done. They also gave her a bag with the dark glasses, sleep goggles and a folder with all the information that they had gone over with us, on what to expect with the healing and things not to do after we were home.

Went in to have my eyes checked and get new glasses in August. Dr. Page was great and answered all my questions. All the staff were friendly and helpful as well. I needed both everyday glasses and work safety glasses. Paid for by different insurances. The lady who fit me for them was incredible! Erin Gunter, made sure I got the perfect glasses for both. She made several suggestions, and answered all my questions. When they came in she was very patient in make sure they fit me just right. I'm very active and needed a little extra work to keep them on and comfortable through all my sports. She worked very diligently to make them fit secure and comfortably. I will 100% recommend eye centers and Erin as well as the rest of the staff.

I stopped in today to pick out a pair of glasses. I lucked out and was taken care of by Whitney. She gave helpful suggestions; color, frame shape, etc. We sat down and everything was explained and my glasses were ordered. Whitney was very friendly and helpful. Can't wait to pick my glasses up!

November 1, 2024 Patterson did surgery on my right eye for glaucoma and cataracts. It has not stopped hurting since. The pain did ease up a little this summer but now that the weather is getting colder it's starting to hurt worse again. I can only sleep a few hours at a time before the pain wakes me up. I am also beginning to lose sight in that eye. I have Medicare part A and Part B which covered the entire cost of the surgery. 2 weeks after the surgery I got a bill for $195 which I went to the Livingston office and paid. A few weeks later I got another bill for $280. At that time I attempted to call the billing department in Crossville but all I could get was a machine. The next month I got another bill for $280 and I still couldn't get anyone on the phone. I was supposed to have a follow-up visit with Patterson a week or two after the surgery but it was over 2 months before I got the appointment. When I told Patterson about the problem with my bills and that I couldn't get a hold of anyone in the building department he just the same as called me a liar. While he did not say it straight out, every time I mentioned it he would say "that's impossible" in a condescending way and just brush me off. I found him to be rude and unprofessional. He was able to get a hold of the billing department and have them call me back. They told me that I did not owe anything and refunded the $195 but I was still getting bills up until October 2025 when I took them into the Livingston office and the girls there got it straightened out. The girls at the Livingston office are great. They are friendly and professional but because of the way Patterson acted after the surgery I don't recommend anyone going to Eye Centers of Tennessee .

Whitney was a great help in helping my husband select new glasses. She was an absolute joy to work with. Friendly, happy, just great. She truly is an asset to Eye Center of Tennessee. Great job Whitney and thank you.

My Mom started seeing Dr Larry Patterson a few years ago because she was losing sight in her left eye. He told her that she had a stroke in that eye and there was nothing he could do. He did mention that she needed to lose weight which upset her quite a bit. This spring she saw him for her regular yearly exam and it had gotten a lot worse. He said it was due to atrophy of the muscle. In July she started having stroke symptoms so I took her to the ER. They found a benign tumor pressing in her optic nerve. She had to undergo a craniotomy to have it removed in hopes of saving her right eye. It did not. Had Dr Patterson done his due diligence and sent her for more tests, she might be able to see now.

Thank you Dr Larry Patterson Sr ! I came in for cataract surgery and had both eyes done. My vision is Amazing!!!! I'm 63 years old and now my eyes are better than in my 20's. My vision is so sharp and clear. Thank you again.

Whitney is an incredible tech! Very quick and helped pick out the perfect pair of frames! Thanks Whitney! Merry Christmas! And happy new year!!