SMOKY MOUNTAIN EYE CARE

Called to get my eye prescription and it has been a year which I know it needs to be updated BUT I just recently lost insurance so I was hoping to get glasses online until I'm able to come back in for my exam. They refused to give me MY prescription even after explaining my situation. The woman on the phone was very rude with me and unprofessional. Will not be going back.

I went for the first time recently and had the best experience. It was so easy and I was in and out in less than 15 minutes. They told me it would be about a week for my glasses to come in and I got a text with 3 days of my original appointment that they were ready to pick up. Will definitely be back!!

Worst experience ever especially after the 994 dollar glasses never again and one warranty repair is all they want to do I had to send mine off for repair in about 6months and they have been gone for 3wks not sure when I'll get them back . Never again. I Don't recommend this eye place to anyone go somewhere else it was my first and last.here

I have been going here for over 10 years and the front desk lady is getting more rude every year I contact them for an appointment. I will not tolerate this kind of customer service anymore. I made my appointment with Hyde Eye Care.

Dr. Lindsey and staff were excellent. They have state-of-the-art equipment which allows for a more exact prescription. I was impressed! I did not have time to search for glasses 8/26/21 but asked if I could come back another time. They said absolutely but asked that I make an appointment so they have time to spend with me. It appears the appointment time you are given includes individual assistance with ordering your glasses. I will definitely be back for all my eye needs!

Do not trust the high ratings. Most of those reviews are from friends and family they are not legitimate. One the doctor does not get your prescription right ever. Another issue is the lady of front. I think her name is lisa anyway worst customer service skills I have ever experienced. Extremely rude. She likes to talk down to you as if she is from beverly hills or something with her fake valley voice. Also they are very crooked they do not want to use insurance when insurance will pay for items they request you to pay out of pocket. Save yourself some grief and go with a better eye doctor.

Area is clean but when I had my eye appointment the lady made me really anxious and seemed to struggle with the equipment a bit. After the appointment (which wasn't really informative at all) I gave my frames to the lady just to have new lenses put in, they told me it'd be a week in business days, the day rolls around and I call, they said it could take up to two weeks for them to come. I can't function as an adult without them, no driving, no work, nothing. Needs to be very thorough with explanations and not give rough estimates.

Exam was good but I have my glasses now. I'm a hair stylist no one suggested anti glare. I can't wear them while I work. I had never had glasses before so I didn't know so basically I have paid $200 plus I had insurance for glasses I can not use because they do not have a 30 day return policy or anything. Also we paid for my husbands glasses to be made thinner and they are over a inch thick. We also paid $200 plus for his. I called to see if there was anything they could do and no I'm stuck. I wished I had went somewhere with a return policy so keep that in mind.